Administrative Service Coordinator

SUMMARY

The Administrative Service Coordinator is responsible for providing high-level administrative and customer service support to patients, families, internal team members and providers.

Additional Information
Department Name: Pediatric Emergency Medicine
Job Status: Full time, 40 hours per week
Shift: Day, 8am to 5pm, Hybrid

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Performs complex calendar management support for multiple professionals. Provides operational, financial, and physician support.

Arranges and schedules meetings, including conference calls and seminars, for internal team members.

Arranges and schedules interviews and makes travel arrangements for providers.

Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.

Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time).

Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.

Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.

Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.

Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.

Performs data entry and tracking functions.

Supports patient safety by adhering to all infection control policies and safety guidelines.

Utilizes and remains up-to-date with department office operations and established policies and procedures.

SCOPE & LEVEL

Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Team member primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non-routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.

Communications: Contact with team members, clients or the public where explanatory or interpretive information is exchanged, gathered or presented and some degree of discretion and judgement are required within the parameters of the job description.

Supervision Received: Under normal supervision, within a standardized work situation, the team member performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent is required.

Experience: Minimum of two (2) years of administrative and/or customer service experience is required.

Equivalency: A relevant Associate's or Bachelor's degree may substitute for required experience on a year for year basis.

Certification(s): None

Licensure(s): None

PHYSICAL REQUIREMENTS

Audio-Visual: Color Discrimination - Fair

Audio-Visual: Depth Perception - Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good