Senior Process Specialist, Patient Pathways

Posting Date

A Senior Discharge Planner with Patient Pathways is an exciting and diverse role in care coordination for dialysis patients.

This position is part of the hospital implementation team and acts as a temporary Dialysis Coordinator during a new hospital start, provides coverage to hospital partners in the Coordinators absence, and provides regular operating reviews on local market performance. This position contributes to strategy development and implementation to improve the AKI/ESKD patient discharge process as well as builds relationships with the kidney care community.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

PATIENT PATHWAYS PROGRAM: Support initiation of Patient Pathways program at new program hospital partner locations. Structure, introduce, and train hospital partners on Patient Pathways Program. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.

HOSPITAL COVERAGE: Provide Dialysis Coordinator coverage assistance as needed at Patient Pathways partner hospitals during new implementations, teammate absences or position vacancies including but not limited to patient education, placement, and reporting.

EDUCATION: Participate in meetings to conduct refresher trainings to provide support to Dialysis Coordinators.

QUALITY ASSURANCE: Support Patient Pathway Quality Assurance (QA) program for Dialysis Coordinators as needed.

GROWTH: Analyze growth initiative metrics. Develop and maintain in-depth knowledge of company's service offerings, markets, current market share within individual markets, market competition, and strategies

LEADERSHIP: Handle all assignments autonomously. Serve as a role model. Effectively and efficiently handles unique or complex situations and/or escalations.

We are looking for candidates with the following qualifications:

• High School Diploma or equivalent is required, Bachelor's Degree strongly preferred
• 2-4 years' experience in a patient-focused setting; At least 3 years' experience working with dialysis patients required
• 1 year of discharge planning and/or Case Management or Social Work experience required
• Minimum of two (2) years' experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required
• Experience in patient education is highly preferred
• Strong customer service skills in face-to-face interaction settings
• Strong work ethic and desire to serve our patients
• Intermediate computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
• Current driver's license, reliable transportation, and vehicle insurance in state of residence required
• Ability to routinely and successfully pass background checks and drug screens, including nicotine, required
• Ability to travel extensively is required

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.