Customer Support Rep I

Do you enjoy working with people? Are you a critical thinker who seeks to improve processes? Do you like working in a fast-paced environment? If so, then consider joining our Customer Support Team.

THE OPPORTUNITY

Reporting to the Inside Sales & Customer Support Manager, the Customer Support Representative 1 will:

• Receive, plan, process, and confirm orders placed by domestic and international customers in an assigned territory to ensure customer satisfaction and contribute to the overall customer experience. Requires research and collaboration with other departments to ensure appropriate lead time and delivery date is assigned and product is sourced from appropriate warehouse.
• Research and select appropriate transportation carrier to minimize delivery issues (time/cost) on customer orders. Review freight invoices for accuracy and dispute errors, keeping carriers accountable and reducing freight costs.
• Answer customer questions and resolve issues related to orders, products, lead time, and paperwork. Requires some research and problem solving with other departments.
• Review invoices for accuracy. Complete daily invoice runs and credit card processing to improve overall cash flow.
• Provide order documentation as requested to complete customer orders, including Certificates of Analysis, invoices, packing lists, bills of lading, and any other required documents.

THE QUALIFICATIONS

The right candidate will be a team player with excellent interpersonal and customer service skills. Your credentials ideally include:

• High school diploma required, bachelor's degree preferred.
• 2-5 years of customer service experience preferred.
• Strong business acumen.
• The ability to communicate professionally both verbally and in writing.
• Detail oriented, critical thinker with strong skills utilizing large databases.
• Strong time management capabilities in an environment with rapidly changing priorities and time constraints.
• Capacity and desire to learn.

THE COMPANY

Carus is a highly respected, family-owned company with deep roots in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach.

For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education.

It's an exciting time to join the Carus team.

• The LaSalle manufacturing facility has an exciting new project that will enhance our capabilities.
• The Belmont location has just expanded to include a dedicated on-site logistics group.
• The Peru business headquarters recently completed a full office renovation.
• We have a new strategy to accelerate growth and are executing at a high level.
• We are rooted in history but focused on the future!

THE PERKS

Employees enjoy incredible work life balance and exceptional benefits.

• Generous PTO and 11 paid holidays.
• Medical, dental, vision and 401(k) plans as well as company-paid basic life insurance.
• Tuition reimbursement program for employees and their dependents.
• Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives.

Want to learn more about Carus? Visit www.carusllc.com or check us out on Facebook @carusllc.

Carus is an Equal Opportunity Employer M/F/D/V/AAP/LGBTQ

Company: Carus