New

Member Services Representative

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Long Beach
Jul 29, 2025
Job Title: Member Services Representative (Bilingual) Job Type: Contract-to-Hire with opportunity for permanent role based on performance and attendance (3-6 months) Pay Rate: $23/hour w/ benefits Work Location: Fully Remote (Candidates must reside in CA, AZ, NM, TX, or NV) Work Hours: Shifts will vary within business hours of 6:00 AM - 6:00 PM PST, Weekend rotation and some holiday coverage will be required as needed Training Schedule: Monday-Friday, 8:00 AM - 4:30 PM PST (2 weeks) Start Date: August 18th Language Requirements for this Position. Must be Bilingual in English and at least one of the languages below: * Cantonese * Mandarin * Vietnamese * Korean Note: A language test is required to be considered for the role and to schedule an interview. Job Description: As a Member Services Representative, you will primarily handle inbound calls and serve members by being an advocate and point of contact for questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan services. You must ensure member satisfaction by providing superior customer service and maintaining a professional demeanor. Responsibilities: * Provide language interpretation for incoming calls * Perform light administrative tasks during downtime such as database cleanup, ad hoc projects, and light outbound calls. * Participate in training on administrative duties and call expectations. Required Skills & Qualifications: * Bilingual in English and one of the required languages (Cantonese, Mandarin, Vietnamese, or Korean) * At least 1 year of recent call center customer service experience. * Must be able to work in Pacific Standard Time. Preferred Experience: * 1 year of healthcare experience in addition to call center experience. * 2+ years of customer service experience in healthcare, doctor's office, dental office, or hospitality. Equipment Provided: Yes Mission Statement: Our mission is simple: Keeping Seniors Healthy and Independent. We are committed to helping our members live healthy and independent lives through exceptional service and support. Application Instructions: Interviews will be scheduled for this week and next week, with the final interview date on August 6th. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.