Site Reliability Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for partnering with engineering and technology teams to improve reliability and observability for the services it supports. Key responsibilities include planning and implementing instrumentation, tooling, ticketing, alerting and on call routines as defined in observability designs, and engaging in production triage and Problem Management. Job expectations include supporting code enhancements to automate services and improve reliability and observability while expanding knowledge to identify gaps in the observability design or implementation.

The Active Directory Infrastructure Operations (ADIO) team is seeking a highly skilled Active Directory (AD) Subject Matter Expert (SME) to support and maintain a large-scale corporate enterprise environment. This role requires deep expertise in AD authentication services and infrastructure, with a focus on ensuring reliability, security, and optimal performance.

The ideal candidate will be responsible for diagnosing and resolving production issues, managing AD-related infrastructure, and collaborating with cross-functional teams to ensure smooth operations. This includes proactive maintenance, troubleshooting, and automation of administrative tasks to enhance efficiency and minimize downtime. The candidate will be required to cover weeknight and weekends on a as needed basis.

Responsibilities:

• Provide expert-level support for Active Directory authentication services, ensuring high availability and security of AD environments across multiple domains and forests
• Diagnose and resolve complex authentication and authorization issues across domain and cross-forest environments
• Perform root cause analysis (RCA) and defect identification for production issues, coordinating fixes and managing code deployments
• Maintain the health of AD-related infrastructure and services, including replication, domain controllers, and security policies
• Manage Group Policy Objects (GPOs) and troubleshoot policy conflicts, permissions issues, and security configurations
• Monitor and respond to AD security incidents, escalating when necessary and working to mitigate risks proactively
• Automate routine tasks using PowerShell, VBScript, or other scripting technologies to improve operational efficiency
• Perform installation, configuration, and lifecycle management of Active Directory and related systems
• Work collaboratively with global IT teams, including application support teams, network engineers, and security teams, to ensure AD services are optimized and aligned with business needs
• Support Active Directory operations in DMZ environments, ensuring secure authentication across firewalled networks
• Implement and follow ITIL best practices, ensuring change management and incident response align with industry standards
• Document AD infrastructure, policies, configurations, and troubleshooting procedures to support knowledge sharing and operational efficiency
• Manage and oversee onshore and offshore contractors, delegating tasks to improve team efficiency
• Infrastructure Monitoring including Alert and Capacity

Required Qualifications:

?Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Result Orientation
• Adaptability
• Collaboration
• DevOps Practices
• Solution Delivery Process
• Technical Strategy Development
• Influence
• Innovative Thinking
• Risk Management
• Solution Design
• Stakeholder Management

Shift:

Hours Per Week:

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