2025-2026 Housing Central, Student Mailroom Assistant

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Mail Assistant (MA) plays a vital role within the Housing & Residential Experience team, serving as the primary point of contact and representative of the Housing Package Center (HPC). MAs provide exceptional service and act as a resource for current student residents, ensuring efficient processing, distribution, and delivery of packages and mail. As collaborative members of the Housing staff, MAs work closely with colleagues and external carriers to maintain smooth mailroom operations that reflect the departments mission, vision, and values. Responsibilities include managing the day-to-day intake, sorting, assignment, and delivery of student packages and mail. Additionally, MAs support the department through various administrative and customer service tasks that contribute to a high-quality residential experience.

General Expectations:

• The Mail Assistant serves as a resource for residents, families and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, and other university departments and offices.
• MAs are expected to support the vision, mission, values, philosophies, and goals of Housing and Residential Experience.
• MAs will help to create and maintain a friendly, respectful, and accepting atmosphere in the Housing Package Center.
• MAs will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner.

Role Modeling and Leadership Expectations:

• MAs are responsible for abiding by and upholding all residence hall and university policies.
• MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.
• MAs are expected to fulfill all expectations as described and provided in training sessions and through direct supervision.

Administrative Responsibilities:

• Keep record of all packages and mail received using the computer system.
• Sort and categorize packages to facilitate efficient dispatch and ensure the safe handling of sensitive items by preventing them from being mixed with non-sensitive deliveries.
• Collect packages and mail from residents.
• Monitor and replenish inventory to ensure essential supplies remain stocked and available for continuous operations.
• Respond promptly and courteously to resident inquiries regarding packages and mail, delivering exceptional customer service and ensuring a positive and helpful experience.
• Keep the mailroom organized by properly arranging the packages and mail coming in to maximize the package center workflow.
• Perform clerical tasks such as filing, copying, and faxing documents as needed.
• Complete special projects as assigned by Housing staff.

Customer Service Responsibilities

• MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department.
• MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Experience questions, concerns, and requests.
• MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests.

Federal Work Study

Minimum Qualifications

• Undergraduate students must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment. Graduate students must have a 3.0 cumulative GPA at the time of application and maintain a 3.0 cumulative and semester GPA for the duration of their employment. Grade checks will be completed at the end of every semester.
• Must be registered for at least six (6) credit hours as an undergraduate student or three (3) credit hours as a graduate student.
• Must be and remain in good standing with the Department and University, including no significant or recent student conduct history. All Housing Student Assistants will consent to conduct checks prior to hiring and at the end of every semester.
• Prior to employment, must successfully complete a background check and fingerprinting as per the Housing and Residential Experience requirement.
• Must be available to work 20 hours per week during the academic semesters.

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

• Available between 8:30AM - 6:00 PM.
• The Housing Package Center is open Monday through Saturday.
• Must be available to work 20 hours per week during the academic semesters.

$14.00/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Working Conditions:

• Must be able to lift 50 pounds.

• Must have a valid Driver's License in order to drive the University Golf Cart.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.