UX Researcher / Designer - 3812068

You've stumbled upon the rare B Corp government contractor!

At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government, seeking a UX Researcher and Designer to join our team. In this role, you will be the sole UX voice on an eight-person Scrum team working to develop and deploy new online tools for our federal client.

US Citizenship or Permanent Resident (Green Card) status and the ability to pass and maintain a Federal government (Public Trust) clearance are required for this position.

Although this is primarily a telecommuting position, candidates must reside in the Washington, DC metropolitan area due to the need to attend periodic on-site meetings and events.

RESPONSIBILITIES:

• Research usability and customer experience in the federal government space
• Identify target user groups and carry out interviews or other types of inquiry to help understand user needs
• Guide the implementation of UX research techniques and testing activities to assess user behavior
• Clarify requirements and segregate them into functional and non-functional categories
• Present solutions, ideas, and recommendations that serve the requirements
• Document the discussions, concepts, and the finalized scope
• Create designs that align with the user's needs
• Prepare mockups, prototypes, wireframes, and interaction diagrams
• Oversee and contribute to the development of the screens
• Conduct testing to validate that the developed functionality is in accordance with the scope
• Continuously research and strive to understand audience needs better and improve the existing systems

REQUIRED SKILLS:

• A minimum of 4 years of experience in UX/UI research and design
• Experience in planning and facilitating a range of research types, from usability testing to exploratory discovery projects
• Experience collaborating with technology product teams, including product managers, designers, and developers in research
• Ability to understand business metrics and translate company goals and objectives into digital experiences
• Knowledge of industry tools such as Adobe XD, Figma, and/or Sketch
• Knowledge of government culture, digital government strategy, and OMB policies for federal public websites
• Familiarity with The Plain Writing Act of 2010 and the e-Government Act of 2003 - Accessibility, Usability, and Preservation of Government Information
• Knowledge of accessibility requirements associated with Section 508 of the Rehabilitation Act
• Thorough understanding of user interface design, information architecture, and human factors
• Knowledge of HTML, CSS, JavaScript, and frameworks such as Angular and Bootstrap
• Understanding of graphic design and UI design concepts
• Exceptional communication, organizational, and interpersonal skills
• Ability to handle and coordinate multiple projects at once
• Documentation and articulation skills
• Innovative and creative outlook
• Good command of spoken and written communication

EDUCATION:

• Bachelor's degree in computer science, human-computer interaction, or a related discipline

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2024, The Washington Post named TCG as a "Top Workplace" for the tenth straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. In the Washington Post Top Workplace survey, our CEO was ranked best by TCG employees' votes among all midsize companies.

Try us ... we'll make you happy.

Internal title/grade: Software Engineer, E2
Salary Range: $95,000 - $105,000

All individuals being hired to work for TCG must submit to, and successfully pass, a pre-employment background investigation prior to reporting for their first day of work. The pre-employment background investigation will include verification of employment and education, as well as, a criminal and DMV check.

Additional documentation and background checks will also be required for positions that require clearance from the Federal government.