Admissions Call Center Specialist (HYBRID)

Elevate Your Career as a Call Center Specialist in the Greater Phoenix Area!

Do you have a talent for persuasion and a passion for helping people make life-changing decisions? If you're in the greater Phoenix area, Universal Technical Institute has a dynamic opportunity for you. We're seeking driven individuals to join our team as Call Center Specialist, where you'll be the catalyst that inspires prospective students to take the leap into a rewarding career in the skilled trades. You'll be a key player in driving enrollment by engaging potential students, highlighting the benefits of our programs, and motivating them to take the next step.

What We Offer:

$20/hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What we're looking for:

• A fast-paced achiever who thrives on meeting and exceeding goals
• A persuasive communicator with the ability to build rapport quickly and turn interest into action
• Someone who is proactive and relentlessly focused on driving results
• Must be able to commit to a hybrid work schedule, with 3 days in-office
• Must be available to work Monday - Friday or Tuesday - Saturday 9:00am - 5:30pm

What You'll Be Doing:

• Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
• Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
• Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
• Consistently meet daily, weekly, and monthly engagement and conversion targets
• Other duties as assigned

Education / Experience

• High school diploma or GED
• Previous sales and call center experience a plus!
• Bilingual (English/Spanish) skills a plus

Skills

• Ability to work in a fast-paced environment where deadlines are essential
• Ability to listen, react and establish rapport quickly
• Self-motivated and action oriented

About Us:
It's all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, and 16 technical programs. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!