Patient Experience Ambassador

Description:
Could you be our next Patient Experience Ambassador at Bryn Mawr Hospital?

Why work as a Patient Experience Ambassador with Main Line Health?

• Make an Impact! Be a key resource and guide to our patients and their families! As a Patient Experience Ambassador, you will support and provide a stellar experience for patients and their families in the Emergency Department. You you will play an essential role in keeping patients and their families as comfortable as possible, while anticipating and meeting their non-clinical needs as they await care by the clinical team. You will act as a liason between patients/families and the clinical teams. As a Patient Experience Ambassador you will create, implement, and champion patient experience initiatives in the Emergency Department to assist in improving the overall patient experience.
  
  
• Develop and Grow your Career! At MLH, you are encouraged to attend MLH Education & Development Classes that offer a variety of relevant courses, tools, and resources to help achieve your personal and professional goals. On-going feedback and career development are provided by your Manager through the use of performance appraisals and 1:1 communication to further develop yourself professionally.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: We offer a number of employee discounts to various activities, services and vendors. Parking is always free!
  
  

Position: Patient Experience Ambassador
Shift: Full-time (40 hours per week). Core hours: 11AM to 7PM Monday through Friday, hours can vary to work shifts between 11am and 1pm. 1 weekend a month required.

Experience:
1. Two years previous customer service experience required
2. One year previous patient experience and clinical experience preferred

Education:
1. Graduation from high school or equivalent required
2.Bachelors Degree preferred

Licensures/Certifications:
Provider BLS (American Heart Assoc/American Red Cross) preferred on hire / required prior to completion of unit orientation.