Department Manager, Gas Distribution Services and Service Line Inspections

Overview

Responsibilities

• Responsible for ensuring that Company and contractor resources are adequately staffed and trained to effectively complete requirements associated with GDS, ERF, and the SLI/NGD activities.
• Responsible for ensuring that Company and contractor resources who perform covered tasks are trained and qualified in accordance with approved Company procedures and 16 NYCRR 255.604.
• Responsible for meeting/exceeding regulatory and Company targets for response and repair to gas leak, odor, and emergency notifications, including response time, made safe time, and total/workable leak backlog.
• Responsible for compliance with federal, state, and local codes and regulations, and Company specifications and procedures.
• Responsible to meet the customer expectations for prompt service restoration associated with new business accounts, upgrades and reconnection of service for various reasons associated with interruption of service.
• Responsible for the successful planning of all periodic inspections, service line inspections, and natural gas detector installation/replacement by efficiently bundling, scheduling, and routing work.
• Provides guidance to the GDS Manager and SLI/NGD Field Operations Planner to ensure conflicts between the different work streams does not impact customers, mandated programs, or emergency response.
• Conducts financial reviews of productivity reports and makes appropriate corrections that ensure accurate accounting of O&M and capital expenditures.
• Evaluates the performance of subordinates and takes action to develop/improve individual or group performance, productivity, and efficiency while maintaining an inclusive workspace.
• Oversees monthly union/management meetings and ensures efficient follow-up to resolve issues.
• Represents the department at customer meetings and meetings with other stakeholders.
• Performs other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and 8 years full time related experience.

• Minimum of five (5) years supervisory experience. Required
• Experience must include knowledge of how practices, procedures and specifications affect Planning, Safety and Environmental excellence. Required
• Must have knowledge of eGIS, Adapt, and CORE, in addition to competency in Microsoft Office (including Microsoft Project). Required
• Must have experience in budgeting and the accounting reconciliation process. Required
• Must have experience in reviewing and approving Blanket Purchase Agreement (BPA) requisitions in Oracle. Required
• Must be well organized, detail oriented, flexible to handle multiple assignments and meet deadlines. Required
• Must possess superior oral and written communication skills and be able to effectively interact with customers, support staff and various levels of management. Required
• Must possess strong leadership skills and initiative to champion change and have the ability to influence others in order to improve the management process. Required
• Must be computer literate, have excellent technical skills and a proven record of leadership, communication and organizational skills that are needed to motivate and direct personnel. Required
• Must be able to exercise independent judgement and possess the ability to render sound business decisions.

• Driver's License Required

• Ability to respond to system emergencies
• Able to work in all weather conditions, i.e. excessive heat and/or cold
• Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces)

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within the Company service territory as needed.