Client Services Specialist

Advanced Coatings Inc. is seeking a Client Services Specialist for our Oshkosh facility!

ACI Core Values: Innovation, Attitude, Integrity, Impact, Accountability, Safety

ACI Capabilities Video

If you are driven to succeed with a passion for the professional growth and development of others, our employee-focused company may have the right opportunity for you. ACI is looking for a Client Services Specialist for our Oshkosh, WI facility.

ACI is setting new standards for innovation, efficiency, flexibility and quality in the specialty coating industry. We offer advancement opportunities, a goal-oriented compensation structure, comprehensive benefits including, Medical, Dental, Vision, 401K, Profit Sharing, Vacation, Paid Holidays and a secure future.

And that's not all. Because we are a family-oriented business, we also offer employee passes to the Milwaukee County Zoo, various Milwaukee Museums, Summerfest, State Fair, and local professional sporting events.

The ideal candidate for this position would be able to do the following:

• Provide customer service and order entry to all assigned customers and accounts.
• Responds to all communication from customers and acts accordingly.
• Maintains and increases customer satisfaction by prompt responses.
• Communicates with Client Services Group leader to escalate critical customer issues.
• Evaluates customer purchase orders and releases for delivery date compliance during contract review.
• Proactively advises customer of any changes to original commitments and follow ups until completion.
• Supports cross-functional teams that focus on managing our customers.
• Participates on improvement teams as needed.

Qualifications:

• Excellent written and verbal communication skills.
• A background in a customer service and manufacturing environment preferred.
• Knowledgeable in Microsoft Office Suite including Microsoft Word, Excel and Outlook.