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This leader will spend their day driving the strategic direction of claims operations with a focus on Absence Management to include PFML, FMLA, collaborating with senior leaders, strategic vendors and empowering teams to deliver consistent, high-quality service. They'll analyze performance data, lead organizational change efforts, and ensure compliance while fostering a culture of continuous improvement. Their impact will be felt through improved operational efficiency, enhanced customer outcomes, and the development of a strong talent pipeline for the future.
WHAT WE CAN OFFER YOU:
- Estimated Salary: $165,000 - $200,000 plus annual bonus.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Leads Strategic Direction & Execution: Partners with senior leadership to design and implement strategies that enhance claims management, service delivery, and profitability, leveraging metrics, performance reviews, and continuous improvement practices.
- Optimizes Claims Operations & Service: Drives consistency in claims practices by utilizing internal resources, vendors, and industry best practices to enhance efficiency, scalability, and customer outcomes across multiple products.
- Builds and Sustains Talent: Fosters a culture of development and succession planning by maximizing employee potential, using talent pipelines and attrition models, and aligning staffing strategies with long-term organizational goals.
- Ensures Compliance & Operational Excellence: Oversees the development and continuous refinement of claims policies and procedures to align with internal standards and external regulations, while ensuring seamless and compliant service delivery.
- Drives Customer-Centric Innovation: Influences product, system, and process design to align with customer expectations, while leading initiatives for customer-focused, cost-effective, and integrated service models with meaningful metrics and reporting.
- Collaborates Across the Enterprise: Builds strong partnerships with internal and external stakeholders, enabling transparent communication, issue resolution, and an infrastructure that supports business continuity, innovation, and scalable operations.
- Cultivates High-Performing Teams: Develops a fair, engaged, and accountable workforce through clear communication, a positive work environment, and a focus on leadership development and employee satisfaction.
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WHAT YOU'LL BRING:
- Extensive Claims & Insurance Expertise: 15+ years of progressive claims experience in STD/LTD, PFML, FMLA, ADA, including 10+ years in leadership roles across multiple insurance products and financial services.
- Strategic Leadership & Change Management: Proven ability to lead complex organizational and transformational change, supported by strong planning, execution, and decision-making skills.
- Data-Driven Decision Making: Skilled in interpreting complex data to drive business results, creatively solving challenging problems, and developing scalable strategies and budgets.
- Strong Communication & Presentation Skills: Experienced in delivering compelling presentations and building trust with executive leaders, business partners, community leaders, and regulatory officials.
- Organizational Savvy & Relationship Building: Demonstrates high organizational awareness and excels in building collaborative relationships and influential networks across all levels of the organization.
- Agile & Adaptive Leadership: Thrives in fast-paced, diverse environments; manages multiple priorities effectively while fostering accountability, development, and compliance within teams.
- People Development & Fair Leadership: Committed to mentoring others, building future talent, and leading with fairness, equity, and a growth mindset.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa
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Mutual of Omaha
paid holidays, 401(k)
Jul 25, 2025