Trailer Maintenance Coordinator

Location: Onsite - Jacksonville, FL

Schedule: Monday - Friday, 12pm - 9pm

Salary range: $18.28 -$22.86/hour based on experience

What work will you perform?

As a Trailer Maintenance Coordinator, you will be responsible for ensuring that Landstar's company-controlled trailing equipment remains safe, compliant, and properly maintained. This position centers on providing exceptional internal and external customer support, with a strong focus on mechanical administrative functions. You will serve as a key point of contact, working closely with maintenance vendors, BCOs (Business Capacity Owners/CDL Owner Operators), Landstar Agents, and internal teams to coordinate and oversee equipment maintenance. The ideal candidate will demonstrate sound business judgment, the ability to make informed decisions, and the capacity to work independently while also collaborating effectively within a team environment.

Essential Responsibilities:

• Answer inbound calls in a timely and professional manner.
• Independently evaluate and authorize repairs up to $1,000.
• Evaluate and document estimates received from vendors over $1000.
• Perform follow-up calls to ensure repairs have been completed.
• Serve as a maintenance advisor to BCO's utilizing company controlled trailing equipment.
• Independently locate and authorize qualified repair facilities to perform repairs for company-controlled equipment.
• Research parts distribution network for parts availability.
• Educate and counsel vendors who have failed to follow Trailer Maintenance procedures.
• Process a Purchase Order for each repair authorized.
• Provide Purchase Order #s to vendors for previously authorized work.
• Research and identify trailing equipment which needs to be inspected and ensure an inspection is completed and documented.
• Work with Safety Department on accidents involving company trailers.

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED), required
• One-year experience in administrative customer support roles

Preferred Experience and Qualifications:

• 6 months transportation experience
• 6 months call center experience

Knowledge, Skills, and Abilities:

• Knowledge of equipment and/or trailer repair and preventative maintenance standards; overall mechanical knowledge
• Excellent data entry skills
• Effective communication and active listening skills
• Strong problem-solving skills
• Ability to multi-task and make educated decisions under pressure
• Strong PC skills (Word, Excel)
• Ability to work under pressure and meet deadlines
• Ability to work effectively with little supervision
• Good organizational and follow through skills
• Good negotiation skills

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.