Health Information Administrator

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

The opportunity:

The Health Information Administrator is responsible for the efficient, accurate, and timely collection, release, and organization of various media of health information, working with a variety of internal and external sources. In this role, you must successfully orchestrate all medical records activities associated with collection and release of information processes for all lines of business including, but not limited to group and comprehensive.

How you will contribute:

• Experience in Health Information Management with a specific focus on release of information preferred.
• Ability to work a hybrid schedule, with at least one day per week physically from the Baltimore, Maryland office.
• Proficiency with Microsoft Office products Experience with electronic medical records/electronic health records (EMR/EHR) systems, patient and provider portals, medical terminology, and medical specialties, preferred
• Familiarity with radiology studies, DCM files, and electronic sharing platforms. Ability to identify and label X-Rays, Ultrasounds, MRIs, CTs, etc.
• Customer service oriented with professional telephone presentation.
• Must demonstrate excellent written and oral communication skills, astute problem-solving skills with the ability to multi-task as required.
• Must be detailed oriented with excellent time management skills.
• Team player with a strong work ethic.
• Ability to work with a diverse range of people.
• Must be able to adapt to and demonstrate proficiency in new and existing technologies that are integral to performing assigned tasks. Ability to operate office machines (copier, fax, printers, computer, etc.)

What you will bring with you:

• High School Diploma is required, Associate Degree in Health Information Technology or related highly preferred.
• Experience in Health Information Management with a specific focus on release of information preferred.
• Ability to work a hybrid schedule, with at least one day per week physically from the Baltimore, Maryland office.
• Proficiency with Microsoft Office products Experience with electronic medical records/electronic health records (EMR/EHR) systems, patient and provider portals, medical terminology, and medical specialties, preferred
• Familiarity with radiology studies, DCM files, and electronic sharing platforms. Ability to identify and label X-Rays, Ultrasounds, MRIs, CTs, etc.
• Customer service oriented with professional telephone presentation.
• Must demonstrate excellent written and oral communication skills, astute problem-solving skills with the ability to multi-task as required.
• Must be detailed oriented with excellent time management skills.
• Team player with a strong work ethic.
• Ability to work with a diverse range of people.
• Must be able to adapt to and demonstrate proficiency in new and existing technologies that are integral to performing assigned tasks. Ability to operate office machines (copier, fax, printers, computer, etc.)

The essential functions and responsibilities of this job position include, but are not limited to the following:

• Contact external facilities and providers to coordinate the collection of member and client health information, handling confidential restricted accounts in accordance with company protocols.
• Pull medical records from member portals.
• Consistently track, monitor, and document release of information processes used to obtain member and client health information.
• Review medical authorizations, and consent forms for accuracy and completeness.
• Monitor the integrity and protect the privacy of collected member and client health information.
• Receive, review, scan, and sort/categorize collected member and client health information.
• Responsible for rigorously reviewing Protected Health Information (PHI) in line with HIPAA regulations, maintaining confidentiality and security while handling sensitive data.
• Upload radiology imaging to Cloud storage both in-office and while working remotely.
• Create outgoing encrypted CDs and USB drives containing medical imaging/records to be released to outside providers while in-office.
• Effectively manage medical records collection queue and tasks to ensure timely accurate closing of assigned release of information activities list.
• Perform ongoing quality checks, auditing and reporting of results as assigned.
• Other duties and responsibilities as assigned.

Salary Range: $35,400 - $47,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.