Deposit Operations Specialist

Expected Outcomes

• Member Support: Provide expert-level assistance on deposit-related inquiries, delivering exceptional service to both internal teams and external members.
• Product Knowledge: Maintain a comprehensive understanding of SCU's deposit products, features, policies, and regulatory requirements to accurately process transactions and respond to questions.
• Operational Efficiency: Implement procedures that enhance member relationships by streamlining front-line operations and removing non-interactive tasks.
• Staff Collaboration: Deliver real-time feedback and guidance to front-line staff to support consistent service excellence.
• Daily Processing: Review and process exception reports (ACH and share drafts) with accuracy and timeliness.
• Documentation Management: Accurately handle ACH Stop Payments and Written Statements of Unauthorized Debit, including initiating returns and coordinating with members or staff as needed.
• ACH Origination: Review and process ACH origination files, ensuring compliance and precision.
• Regulatory Compliance: Maintain up-to-date knowledge of compliance and procedural requirements for all deposit products, including specialized accounts such as Trusts, Decedent Estates, Power of Attorney, Payable on Death, and UTMA accounts.
• IRA/HSA Administration: Manage IRA and HSA documentation and applications through the designated administrator and core system.
• Wire Transfers: Process domestic and foreign wire transfers in accordance with security protocols, ensuring timely and accurate delivery of funds.
• Fraud Prevention: Verify wire details with title companies and members to mitigate fraud risk.
• Phone Support: Provide efficient and professional service over the phone, resolving account-related inquiries with care and accuracy.

Capability Requirements

• Professional well-developed writing and interpersonal skills essential for interacting with credit union staff, members and outside business partners.
• Requires ability to work accurately with figures and ability to perform detailed work. Work also requires the ability to operate a variety of office equipment (Laptop, Microsoft Word and Excel).
• At least 3 years of experience in a bank or credit union setting.
• Requires educational equivalent to a high school education with Associates desirable. Additional coursework in office procedures required. A 4-year degree may be considered in lieu of 3 years bank or credit union experience.
• Requires judgment to solve day-to-day problems but usually within established guidelines using a member service approach. Ability to identify and execute process improvements to increase the member experience or create an efficiency for the department.
• Ability to analyze situations, problem solve and use good judgement to perform day to day responsibilities. Must have strong, proactive decision-making skills.
• Ability to work independently, react quickly and solve problems, utilizing the available sources.
• Self-Disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks.
• Experience having difficult and/or sensitive conversations with members and internal employees; ability to exhibit empathy and professionalism under stressful circumstances.
• Intermediate mathematical skills required (Addition, Subtraction, Multiplication and Division).

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.

Required Statement Sections

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
• Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.