Senior System Engineer, R&D Labs

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Systems Engineer will be responsible for administering and maintaining the Qualys platforms worldwide and will work closely with Development/Engineering, DBRE, Networking, Support teams, and Worldwide Customers to provide 24/7 Support for Qualys applications.

DUTIES AND RESPONSIBILITIES:

• Build and manage software patches and upgrades for the Engineering environment.
• Build and manage automation tools for infrastructure and monitoring.
• Monitor infrastructure and take corrective action on alerts.
• Work on monitoring improvement actions and drive them for closure.
• Provide data and root cause analysis for each service-impacting incident with all possible corrective actions for improvement.
• Work with multiple teams to analyze each service outage, measure, maintain, and present the service quality metrics to management.
• Responsible for maintaining 24/7 service to customers and reducing MTTR in case of service interruption.
• If required, work with customers to identify and resolve issues related to Qualys products and services.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 5-7 years of experience in systems administration, Infrastructure management including production support
• Must to have minimum 2 years of hands-on experience on Linux OS administration
• Must to have minimum 5 year of hands-on experience in VMware Environment and working knowledge of VMware component like vCenter, ESXi along with patching, upgrade, DRS, HA etc.
• BS or Engineering in Computer science or electronics or related IT focused.
• Knowledge of Unix/Linux systems including hardware, software, and applications.
• Knowledge of VMware and other virtualization products.
• Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
• Must have exceptional verbal, written, interpersonal and presentation skills.
• Must be ready to work on 24/7 on-call schedule.
• Must be able to work constructively in team environment.
• Working experience in SaaS is highly desirable.
• Perl/Python and/or shell scripting considered a plus
• Applicant should have a valid passport.
• Must be able to work in a cross-cultural environment.

Qualys is an Equal Opportunity Employer, please see our EEO policy.