IT Service Desk Administrator

Intralox
United States, Louisiana, New Orleans
PO Box 50699 (Show on map)
Jul 25, 2025
Location New Orleans, LA Job Category Information Technology Division Laitram LLC Job Description (General Summary) Laitram is comprised of four operating divisions - Intralox, Laitram Machinery, Lapeyre Stair, and Laitram Machine Shop.We employ more than 3,900 people worldwide and have 23 offices in 10 countries. Laitram has continually been recognized for innovation and workplace excellence. Laitram is a vibrant, forward-thinking privately held company that brings innovation, integrity, and continuous improvement to every aspect of our work.To learn more about our company culture, philosophy, and benefits,please visit our Careers website. Intralox, a division of Laitram, is the world's leading global conveyance solutions provider filing 25 original US patent claims each year and offering direct service for a broad range of industries in more than 100 countries. We specialize in innovative technologies that have driven organic growth for a generation from $60 million to $1 billion and counting. Our products, combined with a powerful blend of expertise, services and global support, allow our customers to experience our uncompromising commitment to providing solutions that create lasting value. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page. We are seeking an IT Service Desk Administrator who will maintain and support our IT environment across the Laitram companies. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network, and related infrastructure in the global environment. The ideal candidate will be an inquisitive, technical-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and our end users to identify issues in our environment and provide or facilitate a resolution. This position is in New Orleans, LA and will report to the IT Service and Support Supervisor. The hours will be between 8 am and 5 pm EST. Job Responsibilities and Requirements Responsibilities: Responsible for technical break/fix support of all IT systems Responsible for the deployment of end-user IT systems, hardware, and software Interface and maintain effective communication with business users and other global IT team members when resolving incidents and fulfilling requests Identify proactive ways to reduce the number of incidents in the environment Assist in documentation of IT processes and procedures and maintenance of the Knowledge Base Assist with managing regional vendor relationships Perform planned system changes and upgrades with minimal impact to business operations which may require after hours or weekend work Requirements: Bachelor's degree in appropriate field of study or 3 years work experience in a help desk setting Ability to multi-task and prioritize assigned work according to business need and priority Flexibility with work schedule and ability to work evenings and weekends Self-managed;ability to work wellalone and inaglobalteam environment Strong analytical skills: ability to perform root cause analysis. Excellent written and verbal skills Willingness to travel internationally up to 20%, including occasional weekends or holidays Physically able to lift up to 50 lbs, use ladders, bend, stoop, and operate hand tools. EEO/Vet/Disability Notice EOE/M/F/Vet/Disabled LinkedIn Recruiter #LI-CK1