Rooms Controller / Reservations Agent

Overview

The purpose of the Rooms Controller Agent Position is to increase guest service scores by blocking guest rooms based on request, preference and rates. The Rooms Controller will maintain and manage the hotel's inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre registration/pre key groups, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums.

This position requires the ability to work flexible days and hours.

• One year of previous xperience as a hotel Front Desk or Reservations Agent
• Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated there with) preferred.
• Multilingual skills are a plus.