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Collection Clerk - Wayne, NJ

Valley National Bank
$16.50 - $25.24 / hr
paid time off
United States, New Jersey, Wayne
1720 New Jersey 23 (Show on map)
Jul 24, 2025
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Collection Clerk
#25-741
Wayne, New Jersey, United States
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Job Overview
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.


The Collections Administrator plays a crucial role in managing and optimizing the collections process within our Mortgage Services department. This position is responsible for ensuring timely collection of outstanding debts, thereby improving cash flow and minimizing financial risk. The ideal candidate will work closely with clients to resolve delinquent accounts while maintaining positive relationships. Additionally, the Collections Administrator will analyze aged receivables to identify trends and implement effective collection strategies.
Expected Work Hours
40
Job Description
Responsibilities include but are not limited to:


  • Monitor and manage delinquent accounts to ensure timely collection of outstanding payments.
  • Communicate with clients via phone, email, and written correspondence to resolve payment issues.
  • Analyze aged receivables reports to identify trends and develop strategies for collection.
  • Maintain accurate records of all collection activities and client communications.
  • Collaborate with other departments to address any issues related to accounts receivable and improve overall processes.

Requirements
Required Skills:


  • Detail Oriented
  • Excellent organizational skills
  • Ability to manage multiple tasks at once
  • Experience in the Residential Mortgage industry
  • Strong written and verbal communication


Required Experience:


  • High School diploma or GED with proven experience.
  • Minimum of 2 years of experience in accounts receivable or collections, with a strong understanding of delinquent accounts management.


Preferred Experience:


  • Experience with residential mortgages and related financial products.
  • Familiarity with accounting software and tools used for tracking receivables.
  • Certification in credit and collections management or related field.

Full-time/Part-time
Full-time
FLSA
Non-exempt
Location(s).
1720 Route 23, Wayne , New Jersey 07470 , United States
Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.


In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
Job Details
Pay Range Pay Range
The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.
$16.50 - $25.24 / hour
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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