Air Export Gateway Agent

Job Title: Air Export Gateway Operations Specialist
Job Location: Miami, FL

DHL Global Forwarding ("DGF") manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dpdhl.com/en/career.html

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export MAWB Files and reporting
• Ensure export information is communicated to overseas and customers
• Interact with our (internal) customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with the Company's procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• Experience and Education Requirements
• 3+ years related Air Export experience
• Understanding of air documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• IATA dangerous goods certification (preferred)
• Ability to work independently
• Punctual

Reporting lines:

• Gateway Operations Team Leader