Fraud Investigator - Pembroke Pines, FL

Valley National Bank
United States, Florida, Pembroke Pines
1 Southwest 129th Avenue (Show on map)
Jul 23, 2025
Responsibilities include, but are not limited to: * Open and manage cases for all fraud types and any suspected or confirmed fraudulent activity reported by bank employees, customers, or other persons, in the FRM case management system. * Prepare Suspicious Activity Reports in compliance with applicable regulations. * Collaborate with members of FRM to assist with the successful completion of various fraud related investigations and tasks. * Review surveillance systems and extracts photos for use by bank and/or law enforcement personnel. * Maintain knowledge and/or proficiency regarding numerous Bank records and systems, fraud detection systems, and industry best practices and standards. * Use records of outside agencies to facilitate investigations including credit bureau records, police, and court records. * Review internal reports and documentation to detect suspicious activity or transactions. * Collaborate with AML/BSA, Auditing, Human Resources, Legal, Risk Management and other Departments. * Conduct interviews of employees and other witnesses. * Attend criminal and civil court proceedings as necessary to complete the prosecution of cases. * Counsel employees and customers regarding fraud and best practices. * Conduct fraud related training. * Interact with collection agencies and attorneys. * Act as a liaison between the bank and all branches of law enforcement, bank peer groups, and community organizations. * Prepare Security Alerts and Advisories. * Participate in a rotating on-call schedule for after hours Fraud Risk events. * Perform duties related to Fraud Risk events, after hours and on weekends. * Submit recommendations to the Director of FRM on various fraud-related topics to identify pertinent issues and drive implementation of enhanced procedures within FRM and across the enterprise.