Customer Service Rep

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Level 1: Estimated hourly base: $22.27 (minimum) - $27.84 (midpoint) - $33.41 (maximum)
• Level 2: Estimated hourly base pay: $24.77 (minimum) - $30.96 (midpoint) - $37.15 (maximum)
• All members included in annual cash bonus opportunity.
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:

• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're a Customer Support Representative, we have an exciting opportunity for you. Woodward is hiring for a Customer Support Representative at our Loves Park Campus. This position is on 1st shift and will support account administration and interfacing with customers on new sales, repair and warranty orders.

What You Will Be Doing

• Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI).
• Responds to customer pricing requests per established price list.
• Interacting with other departments as required on various items including, but not limited order status, delivery updates, warranty & quality issues, etc.
• Filing and maintaining customer documentation such as purchase orders, sales orders, pricing requests, etc.
• Interfacing with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs.
• Working with Woodward and customer portal systems and databases to maintain customer purchase orders, status updates, etc.

What We Are Looking For

• High School Diploma required.
• Level 1: Demonstrated work experience in customer-interface role or business process understanding through formal study required.
• Level 2: 2+ years previous experience in a customer-interface role or business process understanding through formal study is required.
• Basic knowledge of computer systems and software applications.
• Microsoft Application Sufficient (Excel/PowerPoint).
• Professional communication and interpersonal skills.
• Must work effectively in a team environment.
• Good multi-tasking skills, detail-oriented and able to prioritize workload efficiently.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.