Customer Service Representative

Core Responsibilities:

• Serve as the central point of contact for military & commercial customer inquiries. Provide customers with updated order and delivery status. Keep abreast of schedule interruptions causing past due orderbook. Track and monitor critical customer parts and work with Production, Quality, and Engineering on recovery and advise customers on status and plan.
• Ensure on time delivery. Maintain customer delivery and quality metrics in customer portals. Responsible for customer scorecard metrics and accuracy.
• Maintain and update the customer Demand and Forecasts in ERP system on a weekly basis. Ensure all ERP data is accurate and complete in order to maintain backlog integrity including quantities, schedule and associated dollars.
• Work with customer Portals to retrieve, upload quotes, purchase orders, forecasts, review order scheduling changes, schedule shipments and access specifications (as necessary).
• Review and respond to government solicitations (including FAR and DFARS) and customer requests for quotes, order entry, and contract review. Identify proposal/quote requirements, and review terms and conditions for acceptability and compliance with company policies and procedures.
• Coordinate with sales team and functional areas on new opportunities and assist in proposal development and submission. Assist with resolving problems as they arise. Input data (RFQ, pricing, status, etc.) into the proposal tracking system and ensure data is accurate and complete.
• Under the guidance of Customer Business Manager, maintain pricing structures on existing contracts per existing agreement parameters.
• Resolve any customer issues in a timely manner.
• Work closely with Legal, Outside Sales, Business Development, Product management, Production, Engineering, Quality, Shipping and Account Receivable departments to meet business goals.
• Support Account Receivable initiatives by resolving discrepancies, supporting collection efforts, and working with customers on payment terms.
• Coordinate customer returns in support of Quality Control under the guidance of Product Management.

Qualifications:

• 4+ years of experience in a Contract Administration or related position, preferably in a manufacturing environment.
• Working knowledge of legal language, contract constructs and terms and conditions commonly used in business contracts and in bid documents including Government FAR and DFARS and export compliance regulations (EAR and ITAR).
• Able to work collaboratively with multiple stakeholders, resolve customer complaints and escalate, as appropriate.
• Excellent communication skills, (written and oral) with attention to detail.
• Willing and able to develop long-term relationships internally and externally.
• Good mathematical/quantitative and analytical orientation.
• Position requires tact and high degree of diplomacy; proven negotiation skills.
• Strong computer skills. PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages. ERP System experience (Syteline a plus).

• BS Degree Supply Chain, Logistics, or Business preferred.

To be considered for the above position, please visit our website www.onebarnes.com, click on careers, search for the job posting in which you are interested and submit your resume online.

At Barnes, career development is a shared responsibility in which all employees are encouraged to develop, improve, and enhance their skills and professional growth to support our business objectives.

This job position may include access to controlled information or technology subject to U.S. export control laws. If an applicant does not meet the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status), the Company may be required to obtain an export control license. If the position for which you applied involves access to controlled information or technology subject to U.S. export control laws, then any offer is also contingent on verification of appropriate documentation for the Company to assess whether an export license will be required to employ you in that role, and if it is determined that an export license is required, the offer is also contingent on the Company's determination, in its sole discretion, whether a license application and ongoing administration is prudent under the project's contract parameters and whether an export license can be successfully obtained before you can start in that role. Export license applications may take several weeks to be processed.