Technical Services Technician-PSD

Job Summary: This position is responsible for performing advanced diagnostics, troubleshooting, analysis, and repair work on heavy equipment in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. In addition, this position is requires a detail minded individual with thorough construction equipment knowledge

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Performs troubleshooting and diagnosing of industrial engines malfunctions and failures
• Advises customer of problem areas, recommend repair solutions, acquire customer approval and order appropriate parts in order to repair equipment in a timely manner
• Removes and replaces machine components utilizing required technical data and procedures in order to repair equipment to dealership and CAT standards
• Maintain technical proficiency through self-study and/or successful completion of required training courses in order to increase job related competencies
• Performs product improvement updates as needed
• Acts as a team leader and mentors/coaches other employees
• Completes all documents associated with repairs in a timely manner
• Maintains all equipment and work areas - keeps in good, clean, and orderly condition
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers' needs
• Updates job knowledge by participating in educational opportunities; e.g., Technical Service Department Training Paths
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Expert level working knowledge of hydraulics, electronic controls, electrical systems/components, industrial engines, telematics, calibrations, and all machine models
• Thorough knowledge of CAT 3600 industrial engines and tools, including their designs, uses, repair, and maintenance
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Experienced with CAT ET and CAT SIS
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job
• Ability to assess condition of used equipment and basic knowledge of used equipment values
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
• Exceptional organizational, self-management, time management, and multi-tasking skills
• The ability to read, write, and understand information, must be able to use a laptop and be able troubleshoot using computer software
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Must have basic mechanic hand and pneumatic tools (metric/standard)

Education and Experience:

• Must have 6 years of CAT 3600 engine commissioning experience
• CAT 3600 Engine commissioning certified preferred
• High school diploma or equivalent preferred
• Must be able to pass a DOT Physical and maintain a DOT medical card

Supervisory Responsibilities:

• None

Travel:

• Daily local trips to customer site with occasional overnight stay possible
• Travel could be up to 75% of time with overnight stays and some out of territory and out of state.

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

#LI-HCT

#LI-JH1

#CAT

#HOLTCAT

#CAPTERILLAR

#INDUSTRIALENGINES

#NATURALGASSENGINES

#DIESELENGINES

Technical/other training of Diesel Mechanics (preferred)

Industrial Engine Install (required)
Failure Analysis - Lvl 1 (preferred)
GCM34 Eng Master Mechanic (preferred)
G3600 Lean Burn Engines (required)
Electronic T/S (preferred)
Engine Diagnostics (preferred)
Commercial Driver's Lic. (preferred)
Applied Failure Analy I (preferred)
Advanced Gas + LBE (preferred)
CAT Electric Power Basic (preferred)
Adv Eng Controls & T/S (required)
Basic Natural Gas Engine (required)
Caterpillar Certificates (preferred)

Skills