Rental Fleet Technician

It is the responsibility of the Rental Fleet Technician to inspect, diagnose and document machine and work tool condition upon return to HOLT's yard, to complete, minor, quick (up to three hours) equipment repairs when required, to ensure all equipment is Ready for Duty when it ships to a customer, and to put machines out on rent.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self- development.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Inspects condition of all rental equipment returned from any rental related agreement type (Rent, RPO, Demo, Loaner), and documents repair-after-rent needs.
• Documents customer damages, prepares repair quotes, and notifies Rental Fleet Damage Coordinators of pending damage claims.
• Completes any required machine repairs within RFT's scope of work, generally minor repairs requiring less than 3 hours of labor.
• Install worktools for next rent.
• Perform completion of all software updates prior to shipment on rent.
• Document service performance in DBS and other service related systems in an accurate and timely manner.
• Collaborates closely with Sales, Service, Transport, and other departments to ensures the rental fleet is ready for duty and ships on time to meet customer needs.
• Delivers Legendary Customer Service with a customer service focus, responsive communication, high quality work, and appropriate through put.
• Maintains equipment and work areas in a safe, clean, and orderly condition.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Requires regular and punctual employee attendance.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient with current computer software systems, related hardware, and machine electronic systems.
• General knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge of construction rental equipment industry and can demonstrate safe operating skills.
• Performs basic troubleshooting and diagnosing of equipment malfunctions and failures.
• Technical knowledge and experience with Caterpillar heavy equipment preferred.
• Ability to determine causes of operating errors and deciding what to do about it.
• Strong planning and coordination skills.
• Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• Demonstrate the ability to start-up and safely operate all types of construction rental equipment.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to accurately compile and maintain documentation.

Education and Experience:

• High school diploma or equivalent preferred.
• More than three years of work-related skill, knowledge, or experience required.
• Service technician related experience preferred.
• Ability to operate heavy construction equipment and familiarity with Caterpillar equipment preferred.

Supervisory Responsibilities:

• None.

Travel:

• Some travel may be required.

Physical Requirements:

• This position involves extended periods in the upright position; additionally, frequent walking, climbing, and reaching.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• Frequently moves materials or equipment weighing up to 50 pounds.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.

Work Environment:

• Regularly works outdoors around moving mechanical parts.
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity.
• Occasional exposure to noise levels which can be distracting or uncomfortable.
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Requires wearing common protective or safety equipment.
• Required to perform work in cramped spaces and/or high places.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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