Director, Business Operations

The Temple University's Kornberg School of Dentistry is searching for a Director, Clinical Business Operations, to join our team!

Become a part of the Temple family and you will have access to the following:
*Full medical, dental, vision coverage
*Paid time off
*11 Paid Holidays
*Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
*A generous retirement plan and so much more!

Salary Grade: T28
T Salary Structure PDF

Job Details:
*This position will be on-site
*This position requires the following background checks: Cash Handling

Position Summary:
The Director of Clinical Business Operations is responsible for the daily operations of the Business Office for the Kornberg School of Dentistry. This position will be integral in organizing and facilitating a culture focused on lean management, efficiency, reduction of waste, and a high collection rate of patient care revenues. The incumbent will develop, review and implement recommendations for operational policies, processes and initiatives to achieve very highly efficient clinical financial operation with collection of revenues close to 100%. The incumbent must have the experience to review and negotiate all current and new contracts with third party payors and government agencies and will work with the Director of Clinics and staff to recommend financial plans to improve revenue collection. In addition, the Director of Clinical Business Operations will be responsible for recruiting, onboarding, developing and training both new and existing staff while maintaining high morale. This position interacts with many areas/departments and must pay attention to workflow efficiency and will serve as liaison between dental school and internal Temple University operations, including but not limited to Internal Audits, Cash Operations, University Counsel, TU Health Systems, Risk Management and Computer services, Accounts payable, Purchasing and Facilities Management. Performs other duties as assigned.

Required Education and Experience:
*A bachelor's degree is required with a minimum of 6 years of billing management experience in a dental or health care setting. *Supervisory, computer literacy and third-party billing required, including experience reviewing and negotiating contracts.
*Knowledge of Medicaid and commercial insurance reimbursement and electronic billing systems, aXium or similar.
*An equivalent combination of education and experience may be considered.

Preferred Education and Experience:
*Master's degree (MBA, MHSA) and 10 years of experience.
*Prior experience as director or operations managers.

Required Skills and Abilities:
*Expertise in Medicaid and commercial insurance negotiations.
*Expertise in developing a revenue cycle to include establishing metrics while managing the operations to achieve objectives.
*Expertise in strategic organization to adapt to internal and external industry changes
*Position requires exceptional communication (verbal and written) and interpersonal skills and the ability to deal effectively with a large and diverse population in the handling of sensitive issues by telephone and in person.
*Ability to work independently while handling multiple projects and tasks concurrently and timely.
*Ability to maintain professionalism.
*Strong negotiation skills and the ability to develop strong working relationships. Ability to motivate, influence and coach team success.
*Extremely organized and have a keen eye for detail and desire to probe further into data as needed.
*Individuals must be able to structure work independently, maintain detailed records, and demonstrate good judgment.
*Extreme attention to detail and a proven track record in maintaining discretion and confidentiality.
*Must possess a high degree of proficiency and exercise a great deal of tact and discretion in handling sensitive information.
*Must have a great deal of concentration and excellent listening skills.
*Independently determine order of priority.

Preferred Skills and Abilities:
*Knowledge of dental terminology.

Essential duties:
*Financial system analysis, strategic planning, and implementation of plans to achieve the goals of the position.
*Identify and implement internal office protocols and procedures to ensure office efficiency.
*Ensure successful execution of operational standards, including compliance with established university and third payors policies and procedures.
*Achieves revenue goals by effectively managing the office team, clinical financial teams, overseeing employee productivity, collections and receivables. Analyzes performance and establishes processes that will increase productivity and efficiency.
*Manages all areas of staffing including hiring, disciplinary issues, performance evaluations staff meetings, training, personal time off (i.e. vacation, personal, sick and other approved absences) for adequate coverage of essential operations. Set up in-service training schedules to cross-train staff in all responsibilities of the Business office operations to maintain efficiency at the highest level.
*Implements new directives for growth in revenues and reduction of costs.
*Ensure that the different units comply with federal/ state and university policies, procedures.
*Effectively creates, implements, and revise business plans to meet school objectives.
*Communicate with faculty, students, and patients, to provide high level of customer service.
*Collect, interpret and review financial operations of the office.
*Build office morale by promoting a supportive team environment. Ability to motivate, influence and coach team to success.
*Stay abreast of current and changes, federal / government regulations and policies.
*Produce financial reports as requested.
*Successfully implements company policies and procedures and guidelines to advance the company.
*Ensure the staff is obtaining and processing referrals and pre-authorizations as required for procedures to be billed.
*Ensure the credentialing process is being handled in compliance with all legal and regulatory policies and procedures.
*Collects and maintains information for monthly billing, collection, and outstanding reports. Interact with students and patients. Follow-up on delinquent accounts. Instructs graduate and undergraduate clinic staff, residents, and students on the collections and billing process.
*Interacts with Cash Operations, University Computer Services, outside banking institutions, and courier pick up companies with regard to bank deposit reports for accurate data entry in the University NelNet system.
*Review and oversee the distribution of lockbox information for processing.
*Insures revenue is credited appropriately to Dental school accounts. Support Financial Counselor in the verification and processing of applications for sliding fee scale.
*Liaison of the Business and Cashier's Offices for clinical chairpersons, faculty, residents, students, staff, patients, University departments, hospitals, and other outside agencies/companies / institutions.
*Review patient charts, departmental files, petty cash funds, and prepares for internal and external audits.
*May be required to perform the duties of other employees, including supervisors / managers in their absence.
*Oversee the daily operation of the department to include all business office areas, such as the Clusters, Business Office, Cashier's Office and Eligibility area.
*Review and approve purchase orders, supplies to include forms, financial records, receipts and small equipment, refunds, write-offs, etc.
*Review patient accounts for students and residents to ensure all accounts are balanced for graduation clearance.
*Present the business office process to freshmen students at orientation
*Perform other duties and responsibilities not listed as assigned.

People Supervised:
21 full -time G Billing staff; 3 full- time H level Coordinators and 2 management level staff. Additional staff may be added over time.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.