Director, Regional Branch Experience

Summary of Role:

As a Director, Regional Branch Experience, you will serve as the face of Broadview in the community, balancing hospitality with operational excellence. You'll cultivate a people-first culture, drive business results, and build strong community relationships that support Broadview's long-term growth.

Essential Responsibilities:

• Nurture a people-first hospitality environment where every member interaction reflects care, attentiveness, and respect while ensuring consistently exceptional experiences.

• Ensure branches operate with consistency, accuracy, and efficiency through strong process management, audit readiness, and service standards.

• Inspire, coach, and empower your team through regular in-person engagement, clear goal setting, and ongoing development and succession planning.

• Drive member and product growth by aligning local execution with organizational strategy across lending, digital adoption, and deposit engagement.

• Serve as a visible and trusted partner in the community by building local relationships that foster member acquisition, partnerships, and brand loyalty.

• Create a high-performance culture by setting clear expectations, recognizing contributions, and addressing gaps with clarity and support.

• Partner cross-functionally to drive shared outcomes, enhance member value, and reduce operational friction.

• Equip branch leaders with the tools, training, and autonomy needed to meet the needs of their teams and members effectively.

Minimum Job Qualifications:

• Associates degree from an accredited institution or equivalent combination of experience and education.

• 5-7 years of progressive leadership experience, including direct branch management

• 3-5 years of sales and service experience; financial services industry experience preferred

• Track record of leading high-performing teams in a service-driven environment

• Strong business acumen with comfort in performance metrics, technology, and operational oversight

• Proven ability to lead teams through change and deliver strong performance outcomes

• Commitment to hospitality, community engagement, and employee experience

• Strategic mindset with the ability to connect vision to execution

• Ability to travel throughout the assigned region

Compensation:$97,000 - $120,000, plus a competitive benefits package