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Treasury Management Customer Service Team Leader The Treasury Management Customer Service Team Leader will manage a team of Treasury Management Relationship Specialists and Treasury Management Customer Analysts who are responsible for aiding in the customer service function of our Treasury Management customers. These positions provide a more effective means of handling the customer servicing requirements of a mixture of business banking, private banking, middle market, corporate and specialty lines of business, both domestic and international, as well as internal bank customers. Position Responsibilities
- Manages the customer service activities of the Treasury Management Relationship Specialists and Analysts.
- Responsible for assigning and changing portfolio assignments as according to customer/market expectations and/or demands.
- Handles escalated customer service issues to a satisfactory conclusion. This may include resolution with various areas such as operations, product management/development, lenders and the customer.
- Ensure proper customer documentation is in compliance with audit standards.
- Accountable to identify risk issues associated with assigned portfolios and recommend appropriate risk management strategies to protect the best interests of the bank.
- Accountable for attaining team key performance measurements as well as the tracking a communication of customer service activities.
- Uses administrative databases and technology tools to track and customer service results.
- Communicate policies and procedures to team members.
- Coordinate and approve scheduled time off requests.
- Increase the effectiveness of individual Treasury Management Relationship Specialists and Analysts by providing counseling and advice on complex customer issues, available technology tools, and complex customer implementations and training.
- Organizes team building exercises and activities.
- Meets regularly with customers and maintains a high profile communication with them
Provides customer product training for multiple products to multiple departments within the customer's organization. - Develops and executes training plans for both experienced and new officers and support staff. Schedule, coordinate and facilitate regular training sessions for Treasury Management Relationship Specialists and Analysts which includes product information and demonstrations, new technology tools, service techniques, policies and procedures, and Human Resource issues.
- Organizes and/or participates in projects and task forces to manage customer conversions, develop procedures that facilitate regulatory requirements, operational changes, product introductions/enhancements, industry demands, etc.
Position Qualifications
- 8 years of bank operations or customer service experience
- 4 years of treasury management experience
- 4 years of training experience
- 3 years of experience utilizing Microsoft Office Products including Word and Excel
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jul 16, 2025