Desktop Support Technician

Job Description:

You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:

* Building laptops and computers to requirements.

* Repair, replace and upgrade computers.

* Assist with PC management software, Microsoft System Configuration Manager (SCCM)

* Provide End User support

* Setting Up, Installing and Configuring computer systems

* Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face.

* Assist with internal audit reviews and requests

* Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA's.