Description
The Supervisor of Operations leads a team within the Lettershop department to fulfill job orders efficiently and profitably. This role is responsible for achieving production objectives and developing a comprehensive understanding of team dynamics to optimize performance and output. Supervisory Responsibilities: The person in this role will manage a team of approximately 15 to 35 employees. Recruits and retains high-performing team members to ensure exceptional customer support. Coaches and develops staff, promoting a culture of continuous improvement. Primary Duties/Responsibilities:
- Achieve department goals in waste reduction, billable hours, equipment utilization, and quality metrics.
- Promote and enforce workplace safety policies and practices.
- Monitor and drive performance metrics across shifts, supporting team accountability.
- Maintain high visibility on the production floor to foster a collaborative, engaged, and productive work environment.
- Implement cost-effective and proactive production strategies to enhance customer service and operational efficiency.
- Manage staffing schedules based on volume and production targets; adapt workflows, team assignments, inventory levels, and equipment needs accordingly.
- Ensure adherence to quality standards and proactively address defects or rework opportunities.
- Lead setup operations to minimize changeover time and improve throughput.
- Maintain timely and accurate production reporting each week.
- Ensure compliance with OSHA and all applicable safety and environmental regulations.
- Partner with department leadership to assess staffing levels and equipment needs in alignment with strategic goals.
- Collaborate cross-functionally with other facility managers to maximize profitability.
- Uphold company HR policies and practices; liaise with HR for employee relations, performance management, recruitment, compensation, and disciplinary action.
- Deliver timely and constructive performance reviews; provide coaching and feedback to support development.
- Administer daily payroll and manage time-off records for direct reports.
- Promote a culture of safety, quality, and accountability.
- Perform other (or other related) duties as applicable or assigned.
Required Skills/Abilities/Competencies:
- Proficient in reading and writing English.
- Strong command of Microsoft Office Suite; experience with Foundation software a plus.
- Exceptional problem-solving and decision-making capabilities.
- Demonstrated strategic thinking and process improvement experience.
- Clear and confident communicator-both written and verbal.
- Bilingual fluency (Vietnamese, Cambodian, or Spanish) is highly desirable.
Education and Experience:
- High school diploma or GED required; post-secondary education in manufacturing or business preferred (equivalent industry experience will be considered).
- 3-5 years of experience in a manufacturing or production environment.
- Minimum 2 years of supervisory experience; exposure to direct response or similar industry preferred.
- Prior safety team participation or training is an asset.
- Familiarity with lean manufacturing and/or quality assurance methods preferred.
Ability to work consecutively 12-hour shifts, rotating 3 or 4 days per week including weekend rotations.
Availability for after-hours support when needed.
Must maintain active presence on production floor.
Standard climate-controlled production environment; exposure to loud noise (PPE provided).
Ability to lift, carry and push/pull up to 35 pounds.
Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours.
Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.
Lower extremity motion requirements: reaching.
Pre-employment post-offer physical assessment required.
Salary The starting salary range for this position is $60,000-80,000/yr. At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions. Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most. IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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IWCO Direct
life insurance, vision insurance, paid holidays, sick time, 401(k)
Jul 14, 2025