Operational Support Specialist II or III

Work Location

Los Alamos National Laboratory - Los Alamos, NM

Employment Type

Full-Time / Onsite

Clearance Type

DOE Q Clearance (Position will be cleared to this level)

Job Summary / Overview

Omega Technical Services is seeking a Operational Support Specialist II or III for The Weapons Mission Services, Programmatic Training & Mission Services group (WMS-3) at the Los Alamos National Laboratory in Los Alamos, NM.

The Weapons Mission Services, Programmatic Training & Mission Services group (WMS-3) is seeking a skilled Operational Support Specialist level 3 to support various projects within the Mission Services Team. The primary tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP). The Operational Support Specialist will directly support other divisions with efficiency and accuracy, utilizing Microsoft Teams, Microsoft Excel, and various other software applications. A successful candidate mustbe a team player who will work side-by-side with Operational Support Specialists to support Weapons Production.

This position may require 24/7 coverage, which will involve working a shift/weekend schedule. Shift/weekend assignments are at the discretion of the manager.

Operations Support Specialist 2

Key responsibilities include:

• Assists with the full lifecycle of Specific Process Instructions (SPIs), from requirements gathering to regulatory approval, ensuring alignment with Laboratory-wide procedural and operational excellence frameworks.
• Participate in high-level technical collaboration with Subject Matter Experts (SMEs) to author, validate, and optimize SPI content in support of production readiness and operational efficiency. Direct the configuration management of design deviations and changes, ensuring traceability, risk mitigation, and conformance with protocols across multiple high-consequence production lines.
• Coordinates SPI routing through enterprise-level Document Control systems, ensuring procedural rigor, auditability, and compliance with classified information protocols.
• Administer enterprise documentation systems and digital repositories, driving data integrity, version control, and long-term accessibility to support mission assurance.
• Assist the primary liaison for SPI governance within the Associate Laboratory Directorate for Weapons Production (ALDWP), policy compliance standards, and documentation strategy.

Job Knowledge Summary:

• Familiar with operational processes, methodologies, and program deliverables relevant to the assigned role and facility.
• Familiar with Laboratory policies, procedures, and DOE requirements, including training, qualification, and readiness standards.
• An understanding of integrated safety, work control, and compliance requirements within facility operations.
• Ability to independently follow, evaluate, and improve procedures, policies, and end-to-end work processes.

Operations Support Specialist 3

In addition to the Operations Support Specialist 2 requirements outlined above, qualification at the Operations Support Specialist 3 level requires the following:

• Advanced understanding of operational processes, methodologies, and program deliverables relevant to the assigned role and facility.
• Advanced knowledge of Laboratory policies, procedures, and DOE requirements, including training, qualification, and readiness standards.
• Advanced knowledge of operational quality assurance, including document control, records management, and performance measurement systems.
• Ability to independently research, analyze, and recommend solutions for improving operations and maintaining high-quality standards.
• Advanced communication and interpersonal skills, with the ability to convey complex operational concepts to diverse audiences.
• Ability to independently research, analyze, and recommend solutions for improving operations and maintaining high-quality standards.
• Ability to cross-train in more than one mission area of the Mission Services Team, to include processing Engineering Authorization (EAs) and assisting with deliverables for other organizations that are supported.

Minimum Job Requirements:

• Knowledge of and experience in operational work, specifically in data management, metrics generation, and status reporting mechanisms. Demonstrated skillset in attention to detail with technical administrative processes and protocol.
• Demonstrated ability to organize, prioritize and follow-through to completion on multiple tasks, often under strict deadlines, with frequent interruptions, and changing priorities in a dynamic and fluid working environment. Ability in planning and executing to defined due dates, documenting actions completed, providing status on actions completed, and completing all work tasks with some direction.
• Demonstrated knowledge and experience with the Microsoft Office Suite (particularly with Outlook, Excel, Word, Teams, and SharePoint) WebEx, Adobe applications, etc.
• Proven ability to research, compile, and interpret technical data derived from multiple sources to produce reliable metrics, trends, and forecasts related to projects. Utilize data to recommend solutions.
• Excellent interpersonal, verbal, and written communication skills while interacting effectively with people throughout the organization hierarchy and in partnership with internal support organizations. Ability to communicate program requirements and detailed elements to both technical and non-technical personnel.

Education and Experience for Operations Support Specialist 2:

Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.

Education and Experience for Operations Support Specialist 3:

Position requires a Bachelor's Degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable.

Desired Qualifications:

• Advanced understanding of Quality Assurance requirements that flow down to programmatic operational customers supporting nuclear weapons scope. Emphasis in Weapons Quality, Laboratory records management and document development and configuration management.
• Knowledge of organizational improvement methodologies such as Lean Six Sigma, Human Performance Initiative, and 5S.
• Lead continuous improvement and innovation in documentation practices, identifying systemic gaps, leveraging data insights, and driving process enhancements in collaboration with engineering, quality, and operations stakeholders.

Special Skills/Knowledge

• Demonstrated knowledge of Lab procedures, standards, and guides.
• Skilled in schedule development and maintenance
• Knowledge of training programs, processes and applicability of training requirements in both nuclear and non-nuclear environments
• Experience with operations or other relevant manufacturing experience
• Experience in customer support

Why Omega Technical Services?

Omega Technical Services is a Service-Disabled Veteran-Owned Small Business and a trusted partner supporting the Department of Energy, Department of Defense, and other government clients on mission-critical projects. We offer competitive pay, benefits, and the opportunity to work on impactful projects in national security and technology.

Equal Employment Opportunity Statement:

Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.