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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
About Universal Endless Summer Resort - Surfside Inn and Suites Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.
Welcomes guest to the resort and controls traffic flow on the front drive. Informs guests of temporary parking and self parking procedures. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.
Job Specific
- Ensures proper and safe traffic flow
- Welcomes guests to the Hotel
- Provides parking information to guests
- Stores luggage for guests when guestrooms are not ready upon arrival
- Handles guest inquiries professionally and with the utmost courtesy and accuracy
- Provides guests with Hotel and surrounding area information and travel directions
- Summons taxis for outbound guests and provides information regarding other transportation options
- Becomes familiar with guest names and acknowledges guests by name
- Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
- Provide detailed information about hotel facilities and operating hours
- Is alert to guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistance
- Assists Security when a Code Red takes place
- Answers telephone calls in a professional manner consistent with Star Service Standards
- Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
- Assists front desk in coordinating room moves
- May perform the duties of resort shuttle driver
- Maintain log and maintenance of resort vehicles
- Maintain inventory and maintenance of bell carts on property
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
Qualifications
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Loews Hotels, LLC.
Jul 10, 2025