Computer Security Systems User Support and Maintenance- New England Area on site

Join Sentrillion and play a critical role in security support through cutting-edge computer security systems in Hartford, CT, Portland, ME, Boston, MA, Concord, NH, Rochester, NY, Providence, RI, Burlington, VT. Positions are on site at these locations - No remote. All candidates must be able to obtain and maintain a government security clearance. In order to obtain and maintain a government security clearance, US Citizenship is required. Immediate consideration for candidates that have a current, active clearance.

You will collaborate with talented professionals who share a commitment to excellence and integrity, fostering an environment where your skills and ideas will thrive. This is your opportunity to make a meaningful difference in a forward-thinking company that values customer focus and professional growth. Full benefits package available which includes health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and military leave. Apply today and be part of something greater!

For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.

What it's like to be a Computer Security Systems User Support and Maintenance Technician

As a Computer Security Systems User Support and Maintenance Technician at Sentrillion you can expect a dynamic daily routine centered on ensuring the seamless use of cutting-edge security solutions. Your day will begin with reviewing plans and schedules. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Duties include but not limited to:

• Provide technical assistance to computer users to include ticket entry, updates, closures, escalations, dispatch, etc., on a 24/7/365 basis.
• Answer questions or resolve computer problems.
• User account management (establish user accounts, reset passwords)
• System level administration and troubleshooting.
• Assist users with understanding software and hardware capabilities.
• Continuous systems performance monitoring to ensure operational capability.
• Assist in maintaining standard operating procedures.

To excel at this position with Sentrillion you will need a robust set of skills. Strong problem-solving abilities are crucial, as you will frequently encounter challenges that require innovative solutions. A solid understanding of computer networking concepts will be essential.

Experience/Qualifications:

• Must hold or obtain and maintain a government security clearance.
• A HS diploma with a minimum of 4 years related experience or AS degree with 2+ years' experience or BA degree is preferred.
• Knowledge of high-performance computers is preferred.
• Extensive knowledge in troubleshooting data processing processes and procedures.
• Experience in training and providing technical assistance to end-users.
• Experience with windows server setup and configuration, operating systems, and help desk software.

Additionally, attention to detail is paramount to ensure that installations meet security specifications and operational requirements. Effective communication skills will aid in collaborating with team members and addressing customer inquiries, while project management skills will help in organizing tasks and adhering to deadlines. A willingness to learn and adapt is vital in an ever-evolving security landscape, as well as a commitment to maintaining the highest standards of integrity and excellence.

Connect with our team today!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Sentrillion is an EEO Employer / Protected Vet / Disabled