Healthcare Services Project Manager II

ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

The Healthcare Services Project Manager II manages project scope, implementation priorities, client communications, and quality delivery of projects. The Project Manager (PM) coordinates internal resources and external clients to support the timely delivery of Performant payment integrity products and services and is responsible for the oversight of the implementation of new products with new or existing clients. This PM must demonstrate strong leadership skills to minimize delays and continue to appropriately advance all assigned projects.

Key Responsibilities

• Develops and manages project/action plans to ensure accurate project delivery, such as platform enhancements, customer on-boarding, and account readiness.

• Able to effectively share information and transfer knowledge to functional areas and account managers.

• Oversees team members to ensure all project tasks are completed on a timely basis; resolve team and project conflicts, provide project leadership to cross-functional team members, escalate project risks to leadership as needed.

• Responsible for communication and dissemination of critical project information from customers to internal areas and executive level areas.

• Evaluates progress and updates management and key stakeholders on status, including progress, timelines, and milestones; provides timely written and/or verbal updates regarding project status.

• Subject Matter Expert on all new business on-boarding processes.

• Anticipates risk, develops mitigation plan, and leads process improvement activities.

• Practices effective and strategic decision-making.

• Develop and maintain process flows, tools, and procedures to ensure consistent implementation projects from client to client.

• Interact with clients in a professional manner and respond quickly to customer requests.

• Facilitate and lead project meetings, including client kickoffs and internal coordination sessions, ensuring alignment on scope, expectations, and deliverables.

• Travel as required to Performant office(s), client office(s), or other business/industry meetings.

• Perform other related duties as required and assigned.

Knowledge, Skills and Abilities Needed

• Excellent communication and presentation skills; ability to communicate with all levels within the organization and external clients in a leadership capacity.

• A successful track record of managing multiple projects effectively.

• Strong business and technical understanding along with analytical, problem-solving, and decision-making capabilities.

• Solution oriented with a focus on innovative and proactive approaches to resolve customer challenges and issues.

• Excellent time management, organizational, and prioritization skills with ability to balance multiple priorities and projects.

• Good critical thinking, questioning, and listening skills; excellent attention to detail.

• Strong customer service orientation and ability to manage cross-functional teams.

• Demonstrated ability to ensure process compliance while driving operational efficiencies through continuous improvement and business process re-engineering.

• C-level interface and presentation skills.

• Excellent attention to detail and ability to synthesize information from multiple sources required to troubleshoot issues and lead assigned initiatives.

• Ability to work independently with work instruction in the form of objectives with minimal oversight.

• Ability to deliver day-to-day support to the business with a professional attitude and exceptional organization skills under pressure.

• Ability to adapt to rapidly changing business requirements and applying skills in effective and innovative ways to meet dynamic business needs.

• Ability to leverage standard office systems and applications; Intermediate proficiency in implementation/project management tools including but not limited to: JIRA, Smartsheet, MS Suite of Products; Project, Excel, Word, Outlook, PowerPoint.

• Ability to develop and lead through influence, build trust, and foster collaboration across teams.

Required and Preferred Qualifications

• Bachelor's Degree in related business or industry or equivalent business experience

• PMP Certification a plus

• 3+ years of client service or account management experience preferred

• 5+ years working as a Project Manager or experience managing complex program implementations for health plans with proven ability to execute projects and achieve results

• Relevant healthcare industry experience with data analytics, cost management or payment integrity vendor companies and health plans.

• Intermediate proficiency in implementation/project management tools including but not limited to: JIRA, Smartsheet, MS Suite of Products; Project, Excel, Word, Outlook, PowerPoint.

• Experience with SharePoint and Confluence desired

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED