New

Client Technologies Specialist

TEKsystems
$17.77 - $24.44 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maine, Augusta
Jul 08, 2025
Description *Work schedule is Sundays through Thursdays from 11:30pm to 8:00am.* Work Location: August, ME. Onsite twice a month (every other Wednesday). Work schedule is Sundays through Thursdays from 11:30pm to 8:00am. Top 3 Skills: Desktop Support Help Desk Support Customer Support Job Description: 50%: Customer service skills to include phone support and ticket support. 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function 10%: Analyze operations and arrange components into logical sequences. Ability to remote into systems to assist in call resolution. Monitors state network and state applications for completion and errors. Reports errors according to SOP's. Acts as an extension to the Service Desk taking after hour's calls to assist with troubles. Enters all calls into an internet-based tracking system, Assyst. Discriminates between critical and non-critical jobs and contacts programmers as necessary. Browse pending, ongoing, and completed RFC's, to keep a general knowledge of changes occurring, or that have been completed. Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner. Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst. Required Skills: Ability to follow written and oral instructions Ability to lift 35 lbs. Operating Systems: Windows 10 Microsoft Office 365 Hardware: PC/Laptop Preferred Skills: Operating System Mainframe (application) Skills desktop support, help desk support, Customer service, phone support, ticket support, monitoring tools Top Skills Details desktop support,help desk support,Customer service Additional Skills & Qualifications o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Experience Level Intermediate Level Pay and Benefits The pay range for this position is $17.77 - $24.44/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Augusta,ME. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.