New 
Manager, Clinic/Practice
 Massachusetts General Hospital | |
 United States, Massachusetts, Waltham | |
| 52 2nd Avenue (Show on map) | |
 Jul 08, 2025 | |
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Summary
Responsible for small-medium single-site practice or smaller multi-site practices (2 or more locations). Provides direct supervision of the administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, it provides administrative cross coverage to manage staffing and/or operational issues. Additionally, the Practice Manager serves in a key role as an operational lead supporting the Administrative Director on special projects as needed and working in collaboration with other program staff. An experienced practice manager with knowledge of EPIC, scheduling templates, policies, and compliance, as well as strong practice management experience, will be best positioned to succeed in this role. Essential Functions: 1.Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff. 2.Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate. 3.Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practice's annual budgets. 4.Oversees the department's payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned. Entry Level Manager Role 5.Ensures clinical and operational practice and guidelines are implemented, maintained, and routinely monitored 6.Work with Administrative Director and MGfC management and staff to establish off-site satellite clinics and then collaboratively manages the operational needs for each respective site, as necessary 7.Works with all practice staff to support the care and needs of all the patients we serve with emphasis on working to close performance gaps among operations related to supporting diverse patient populations 8.Maintain up-to-date knowledge regarding changes in billing, insurance and compliance requirements and amend documentation requirements appropriately. 9.In cooperation with the clinical and support staff, develop and on a regular basis update the patient education materials that discuss medical care issues and available support services in collaboration with the MGfC patient education program manager. 10.Review practice EPIC reports to monitor encounter completion, referral completion and other practice operational performance indicators. Resolve these issues regularly and timely. 11.Act as the first point of contact for the billing staff to resolve all billing issues, including patient complaints. 12.Oversee purchasing, invoice payment, and employee reimbursement practices in compliance with MGH/MGB policies. 13.Oversee purchasing, invoice payment, and employee reimbursement practices in compliance with MGH/MGB policies. 14.Prepares and processes purchase orders as needed; ensures maintenance of an inventory of supplies for general use. Primary contact for all practice purchases. 15.Work with clinical staff to maintain procedures for ordering medical supplies for the clinic. 16.Builds and maintains ongoing working relationships with staff, clinical and physician members of the practice to facilitate positive staff morale. Works to support a positive workplace culture that values teamwork, equity, and diversity. 17.Meets regularly with practice leadership team and divisional leadership team to review ongoing projects and practice issues. 18.Participate in the budgeting process, as requested/required by Administrative Director and MGfC leadership. 19.Regularly review and disseminate as appropriate statistics on patient volume, patient throughput, billing, and other statistics on a routine basis to Administrative/Executive Director. 20.Perform/coordinate special projects as assigned by the Administrative Director, Associate Chief or MGfC Executive Director. 21.Supports projects and the Division Quality Champion in advancing the quality and safety efforts within the division Education Master's Degree / Degree Candidate in business administration, health care administration, or related field preferred. Experience Minimum 5 - 7 years of directly related experience supervisory experience 2-3 years required experience working in an academic healthcare environment preferred - In-depth understanding of all pertinent insurance regulations, HCFA documentation requirements, and billing procedures and with knowledge of ICD-10 CPT coding, and medical billing. - Strong understanding of all Microsoft Office Suite. Physical Requirements The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |