RMA Associate

Job Summary

The RMA Associate is responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating correspondence.

Duties & Responsibilities

• Verify that products returned match products listed on return merchandise authorization (RMA)
• Process returned products through company system: create sale order, receive and transfer product to service Dept. etc.;
• Enter service order for Service department;
• Inspect, repack, restock unused product;
• Able to work with biohazard products;
• Compile data and generates requested reports;
• Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management;
• Perform all other duties as assigned or required.

Minimum & Preferred Qualifications and Experience

Minimum Qualifications

• Must have strong computer skills and successful experience working with spreadsheets, word processors, and database programs;
• Experience in using ERP systems for receiving RMAs
• Ability to read and understand general correspondence, periodicals, and procedures;
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Experience in packing and shipping activities
• Minimum of 50 pounds lifting;

Preferred Qualifications

• Knowledge of experience in GMP requirements and preferably ISO-9000 requirements;
• Some prior use of a forklift;

Education

High School diploma or GED is required.

Compensation

The anticipated Hourly Rate range for this position is $16-21 Per Hour plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.

Physical requirements/Work Environment

This position primarily works in a ware house environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. Some task required stand for extended periods or walking in the facilities. Minimum of 50 pounds lifting is required and some use of a forklift.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.