Inside Sales Representative w/VMI

Location:

• Responsible for adherence to company policies including safety and the use of personal protective equipment.

• Provides excellent customer service to internal and external customers.

• Ensures all required paperwork is accurately completed, including coding, costing, and pricing.

• Advises customers on tools, hardware, and materials, and any necessary procedures to follow to complete tasks customers wish to perform.

• Processes orders in the SAP system including, cash and charge orders. May assist with reconciliation of cash and bank deposits.

• Communicates by phone, e-mail and in person with customers, sales staff, store managers and others, inquiring about and providing information on cost, ordering and delivery times, etc.

• Develops outgoing call strategy to support sales growth for the branch.

• May coordinate a transfer of merchandise requested by customers to and from other locations.

• Answers customer questions concerning locations, prices and use of merchandise.

• Processes total price and tax on merchandise purchased by customers using computer, calculator and/or paper and pencil to prepare an invoice. Accepts payment and makes change for customer purchases. Wraps or bags merchandise for customers and assists in loading and unloading cylinders outside the storeroom.

• Arranges with customers for the delivery of cylinder and/or hard goods requested.

• Maintains neat, clean and professional personal appearance by following the region's dress code policy.

• May need to coordinate with the purchasing department for any product shortages or outages.

• Maintains a positive work atmosphere by acting and communicating in a manner that builds relationships with internal and external customers.

• Responsible for following all administrative and accounting related procedures.

• Stocks showroom shelves with merchandise, maintains showroom displays, and keeps warehouses stocked, clean and organized.

• Conducts and coordinates area customer VMI program including delivery of product, restocking and re-supply as necessary.

• Monitors customer usage and suggests adjustments to product levels to ensure maximum efficiency and product turn. Monitors inventory levels at customer sites.

• Maintain VMI System by cleaning, organizing and re-labeling bins. Organizes production additions and deletions.

• Performs first level repair and troubleshooting of VMI equipment.

• Operates company vehicles and equipment in compliance with State and Federal DOT and Airgas safety policies and procedures to assist with hotshot deliveries in the branch as needed. A driver file is required to be set up and maintained.

  • Uploads, delivers, and downloads safely to customers of hardgoods items and cylinders containing compressed gases. Returns empty cylinders to plant for refilling.

  • Maintains load manifests and all other vehicle documents, ensuring they are properly completed and balanced with truck counts and shipping documents before and after deliveries.

  • Performs pre- and post-trip vehicle inspections, documenting deficiencies and ensures all safety items are in good working order.

  • Maintains neat, clean and professional personal appearance, and maintains vehicle appearance in a professional manner.

• Airgas associates are expected to act with care, adapt to our environment and engage to trust and grow - core tenets within the Be, Act, Engage framework of employee performance.

• All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.

Required Education

• High school diploma or the equivalent, five years related experience and/or training or the equivalent combination of education and experience.

Required Length and Type of Experience

• Minimum of two to five years of experience in an industrial retail, inside sales, customer

• service and/or inventory control related position in similar industries.

• SAP or similar software system experience. Intermediate skills operating a computer using Google Platform is recommended.

• At least one year of knowledge and experience of arc and gas welding.

• Excellent driving skills required. Maintains appropriate drivers' license.

Knowledge, Skills and Abilities (KSA's)

• Proven ability to work effectively under deadlines and with little supervision and to complete a high volume of paperwork accurately and on time.

• Ability to clearly communicate by phone, email or in person with customers, sales staff, Branch Manager and all the other branch personnel.

• Must be able to work with a wide variety of people with different personalities and backgrounds.

• Ability to handle cash transactions accurately.

• Must be proficient in operation of forklift (or the ability to be trained) and maintain appropriate forklift certifications.

• Ability to read and comprehend safety data sheets.

• Must be able to operate in a drug-free workplace.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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