Inside Sales & Service Manager
About The Kendall Group
Merlo Energy, a division of The Kendall Group seeks a talented, creative, self-motivated individual for our Inside Sales & Service Manager position. The Kendall Group is comprised of eight divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have the opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Division Manager, the Inside Sales & Service Manager is a key member of the Merlo Energy team. This position is responsible for overseeing the daily operations of the inside sales and service departments, ensuring efficient sales processes, and managing a team of Inside Sales Representatives and Service Technicians. The person in this role will set sales targets, develop strategies to achieve them, and collaborate with other departments to support overall business goals. The Inside Sales & Service Manager will also focus on team development, providing training and motivation to achieve high performance.
Exciting work you will do:
The essential duties and responsibilities of the Inside Sales & Service Manager position will consist of, but are not limited to, the following:
- As a leader, model Service Excellence with your team
- Provide leadership, direction, growth, and mentoring
- Adhere to company values and foster a culture of belonging and recognition
- Invest in leadership and self-growth through participating in continuous improvement, learning, and development
- Develop and implement sales processes for the inside sales and services teams
- Prepare and execute inside sales/Service training programs to grow inside sales technical capabilities
- Maintain and grow customer sales and gross profits to meet Company growth objectives
- Managing order entry process into Eclipse business system and document all transactions in accordance with Company quality system and procedures
- Develop and maintain relationships with key accounts and vendors
- Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
- Stay current on new and evolving product offerings; utilize knowledge in selling activities
- Provide input to Division Manager on current market conditions significant opportunities for growth and changing customer dynamics
- Coordinate department projects to meet deadlines
- Evaluate stock levels and make inventory adjustments
- Collaborate with Marketing to ensure brand consistency and increase sales
- Evaluate and analyze competitive products and prices and provide reporting
- Demonstrates leadership of company Quality and Service Excellence initiatives
- Maintain quality service by adhering to Kendall policy, procedures, and standards
- Perform other duties and projects as assigned
Competencies you possess:
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Teamwork and collaboration
- Managerial Courage
- Building Team Morale
- Process Management
- Developing Talent
- Awareness of the needs of others
- Priority Setting
- Planning and organizing
- Negotiating
What you'll need:
- Work Experience: 5 years of experience in inside sales, customer service, or a related role within the company or a similar industry, proven track record of consistently meeting or exceeding sales goals and performance metrics, demonstrated ability to lead by example, with informal leadership experience or team mentorship
- Education: Bachelor's degree or equivalent combination of skills and experience
- Analytics/Computer Skills: Experience working with MS Office; strong analytical skills
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving, and at times ambiguous environment
- Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
- Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment: Normal office and warehouse environment
- Travel: Must be able to travel 20% of the time; occasional overnight travel
Qualifications we prefer but don't require:
- Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment; experience managing/supervising or supporting a direct sales force; prior experience training, coaching, or onboarding new team members, familiarity with CRM systems, order entry platforms, and sales reporting tools
- Education: Bachelor's degree in sales or business administration
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
The Kendall Group
Jul 07, 2025