Inside Sales Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Junior Inside Sales Specialist (National Inside Sales Team)

Location: Remote - preferred Davidson, NC area or in EST or CST.

About Us: The Ingersoll Rand compression business is looking for a Junior Inside Sales Specialist to execute critical growth capabilities within the demand generation team. This position will report directly to the National Inside Sales Leader and will have opportunities for cross-brand/channel collaboration and development.

Job Summary:

This role is key to the organization as it will have responsibility for rapid response to inbound customer parts inquires via phone calls. Responsibilities will also include the quotation and closure of orders based on customer inquiry. Additionally, the ideal candidate will execute quotation nurturing within the Ingersoll Rand Direct Channel to positively impact sales/bookings from end customers. By taking a customer-centric approach, we can create real value throughout the customer buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in: direct to end-user sales, customer service, and problem solving.

Responsibilities include but are not limited to:

• Incoming end-customer phone calls: respond to and qualify customer inquiries via demand generation efforts to effectively quote and close parts orders and drive parts bookings growth for the IR Direct Channel
• Assist customers with parts identification and generate quotations to ensure a successful transition to orders
• Educate customers on available offerings that complement their inquiries
• CPQ Quote Nurturing (follow-up) for both Ingersoll Rand Direct Channel created and self-created quotations
• Generate qualified opportunities for commercial teams to drive growth for the business
• Ensure timely and accurate order hand-off for booking while maintaining 100% compliance in PO acceptance and handling
• Collaborate effectively with sales teams and key stakeholders to ensure a frictionless buying experience as measured by Net Promoter Scores
• Collaborate with service and sales teams to ensure a timely and effective resolution of end-user inquiries
• Coordinate efforts with multiple direct team members and across indirect teams (marketing and sales/services organization)
• Operate urgently and efficiently, prioritizing customer experience while maintaining compliance with standard work procedures
• Develop and maintain strong relationships with customers, peers, and stakeholders.
• Maintain and update customer information in Salesforce CRM

Basic Qualifications/Competencies:

• Minimum of 3 years of experience in an industrial compressed air sales and service organization.
• Excellent communication skills with ability to speak to technical requirements and specifications
• Strong problem-solving skills and the ability to work under pressure while delivering a noticeably better experience to our customers.
• Strong proficiency in time management and task prioritization skills
• Ability to operate as a self-starter and collaborate effectively with local and remote team members.
• Direct experience with Salesforce or equivalent CRM systems is desired
• English fluency is required

Travel & Work Arrangements/Requirements:

• No travel required

SSIP Eligible Role:
The total pay range for this role is inclusive of a Sales and Service Incentive Plan. The total pay range takes a wide range of factors into account that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.

• Medical and Prescription drug plans
• Wellness and Chronic disease management programs
• Dental, vision, life/AD&D insurance
• Short- and Long-term disability
• Health Savings Account
• Flexible Spending Account
• Parental Leave
• Employee Assistance Program
• Discount Program
• Employee Stock Grant
• 401k plan with a company match
• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
• Voluntary benefits include legal, accident, and critical illness protection

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities, and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.