Business Systems Analyst

AIT Worldwide Logistics, INC.

parental leave, sick time, tuition reimbursement, 401(k)

United States, Illinois, Itasca

2 Pierce Place (Show on map)

Jun 12, 2025

Business Systems Analyst

Job Locations

US-IL-Itasca

2025-5610

Category

Information Technology

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Business Systems Analyst acts as a key liaison between business users and IT teams to identify and address business needs through technology-driven solutions. This role involves gathering and analyzing requirements, recommending process enhancements, and translating business objectives into detailed system specifications. Responsibilities also include designing and configuring automated systems, conducting testing, and supporting global systems and related international platforms and projects. The Business Systems Analyst will investigate and resolve issues, review enhancement and development requests, identify opportunities for process optimization, and maintain thorough documentation for all projects, processes, and objectives.

Responsibilities

Collaborate with IT team members to review and clarify requirements as needed, serving as the liaison between business project stakeholders and IT, while capturing business requirements for new and often complex initiatives

Evaluate complex business challenges to be addressed through automated systems, and manage support portal items from initial report to final resolution-including reviewing, approving, and coordinating incident handoffs with third-party vendors
Monitor existing application functionalities and define new ones as needed to maintain system integrity, while preparing technical documentation for system components and workflows. Translate business requirements into clear, actionable application specifications
Identify system gaps and offers technical expertise to define business requirements for functional specifications, while scaling both new and existing systems, processes, and procedures in a cost-effective way. Contributes to a knowledge base of known issues and solutions to empower business users to resolve problems independently
Configures system settings and options, and plans and performs unit, integration, and acceptance testing to ensure alignment with business requirements. Also responsible for conducting testing and developing training materials for new IT enhancements, along with other assigned duties.
Performs other duties as assigned
Complies with all policies and standards
The wage range for this position is $83,700.00-$120,500.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education
* Bachelor's Degree Information Systems, Computer Science, Business Administration, or a related field (Required)

Experience
* 4+ years experience in business systems analysis, IT, or a related operational role (Required)

Knowledge, Skills, and Abilities
* Transportation Management Systems such as CargoWise One High
* Jira or similar related software High
* Service Now or similar related software High
* SQL High
* Office 365 High

Licenses and Certifications
* - CargoWise Certified Professional (Required)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.