New 
Help Desk Specialist
 TEKsystems | |
$20.00 - $22.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Hawaii, Kahului | |
 Jun 07, 2025 | |
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Aloha! One of Hawaii's local MSP clients, located on the island of Maui, is seeking a Help Desk analyst, to support one of their main clients, MECO (Maui Electric Company)
Responsibilities: - Respond to user inquiries and provide technical support via phone, email, or in-person. - Proactively follow up with customer service issues and requests as needed to ensure service level expectations are met. - Diagnose and resolve hardware, software, and network issues. - Document and track issues using a ticketing system. - Escalate complex problems to higher-level support teams when necessary. - Assist with the installation, configuration, and maintenance of computer systems and applications. - Provide training and guidance to end-users on software and hardware usage. - Maintain up-to-date knowledge of company products and services. - Collaborate with other IT team members to improve processes and support systems. *Skills* Help desk support, Customer service, Hardware troubleshooting, End user support, Active directory, Windows 10, Imaging *Additional Skills & Qualifications* Must live on Maui. Able to lift/carry equipment up to 40 pounds. *Pay and Benefits* The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Kahului,HI. *Application Deadline* This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |