Remote New

Technical Customer Care Specialist I

Cox
parental leave, paid time off, paid holidays
United States, Georgia, Atlanta
6205 Peachtree Road (Show on map)
Jun 07, 2025
This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs). Currently, 10am-7pm Central is needed. Key Responsibilities The Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products Handle routine customer questions relating to product usage, as well as technical support issues Maintains expert-level knowledge of Dealertrack Solutions and Products Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function Accurately logs all customer information in the CRM customer ticketing system Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure Follow-up skills Ability to handle and respond to multiple open issues Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely Ability to work required shifts both independently and within a team organization Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum: High School Diploma/GED Generally, less than 2 years of experience Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs) Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed Follow-up/follow-through skills required Ability to handle and respond to multiple open issues Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely Customer-oriented background Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required Excellent oral and written communication skills Experience working in a team environment and assisting others as applicable Requires attention to detail and the ability to adapt to change Ability to type 40+ WPM Preferred: Associate's degree or Technical Certification or equivalent work experience Technical background preferred USD 16.15 - 24.23 per hour Compensation: Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 06/12/2025