IT Division Manager, Public Safety

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

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Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.

Recognized by Forbes as one of America's Best Large Employers, Loudoun County Government is committed to creating a workplace where employees thrive. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment.

Department Introduction:

The Department of Information Technology (DIT) provides a wide variety of services to County Departments to aid in the effective delivery of IT services that support the business needs of the county. DIT is a vital part of the organization, providing faster and better ways for our employees to do their jobs and for our residents to access our services. We strive to keep our technology current and to work with members and management of all departments to provide the computing capabilities that are needed.

Loudoun County's Department of Information Technology (DIT) is seeking a dedicated and forward-thinking Public Safety Division Manager to lead critical technology initiatives in support of the County's public safety agencies. This full-time leadership position plays a vital role in coordinating with Loudoun County Fire and Rescue (LCFR), the Loudoun County Sheriff's Office (LCSO), and other stakeholders to ensure the effective delivery, integration, and support of essential public safety systems and infrastructure, including oversight of the County's radio communications team. The ideal candidate will bring a collaborative approach, strategic leadership, and subject matter expertise to manage complex projects, align technology with operational needs, and drive innovation in public safety IT.

Key Responsibilities:

Leadership in Division Operations:

• Lead all aspects of Division operations, including strategic planning, budgeting, system administration, staff supervision, and performance management.
• Ensure alignment with departmental goals and adherence to County and HR policies.

Financial Oversight and Budget Management:

• Prepare and manage the Division's annual budget, including forecasting, expenditure monitoring, and account reconciliation.
• Identify and address potential fiscal issues, ensuring compliance with countywide financial policies and practices.

Procurement and Contract Administration:

• Oversee all procurement and contract activities, including drafting RFPs, developing Board items, and advising executive leadership.
• Ensure all purchasing complies with County and state regulations, particularly for large-scale or high-impact projects.

Technology Oversight and Strategic Alignment:

• Direct implementation, maintenance, and upgrades of public safety technologies such as CAD, RMS, E-911 systems, and Motorola radio systems.
• Promote cross-agency technology consistency and ensure systems align with the County's enterprise architecture.

Stakeholder and Customer Service Engagement:

• Ensure the Division delivers professional and responsive service to internal and external stakeholders.
• Act as a point of escalation for complex service issues, facilitating timely and effective resolution.

Policy Development and Compliance:

• Provide expert guidance on public safety technologies and regulatory updates, interpreting legal and technical requirements to inform policy.
• Develop and implement procedures aligned with federal, state, and local mandates.

Innovation and Strategic Planning:

• Champion continuous improvement and innovation, creating strategic solutions to operational challenges.
• Collaborate with department leadership on future planning initiatives that impact countywide priorities and public safety readiness.

Regional Collaboration and Emergency Readiness:

• Represent the Division in multi-jurisdictional initiatives and mutual aid efforts.
• Provide leadership in emergency response environments, contributing to situational awareness and inter-agency coordination.

Position Requirements:

• Demonstrated leadership experience overseeing a division or functional area, including the development and implementation of operational and fiscal plans to meet strategic objectives.
• Proven ability to assist in the overall management of a department, including decision-making on personnel, budget, procurement, and high-level directives in the absence of the Director.
• Expertise in managing division-level budgets, including preparation, monitoring, and ensuring compliance with fiscal guidelines.
• Skilled in the development and execution of both short-term and long-term strategic plans that align with department goals and countywide initiatives.
• Experience managing programs at a senior level, including oversight of contracts and human resources functions.
• Strong ability to monitor and evaluate customer service feedback and implement service improvements based on performance analysis.
• Proven success in leading high-impact projects across diverse teams and public safety stakeholders.
• Extensive experience coordinating with public safety agencies, including Fire, Sheriff, and Emergency Management Offices.
• Ability to lead and support regional initiatives, including multi-jurisdictional collaborations and mutual aid agreements.
• Experience with real-life emergency response environments and situational awareness systems.

Technical and Regulatory Expertise:

• In-depth knowledge of public safety technology, including Motorola radio systems, E-911 systems, CAD, RMS, fire department systems, and data analytics platforms.
• Familiarity with public safety standards, regulations, and federal and state legislative requirements impacting emergency services and communications.
• Thorough knowledge of data management and information governance practices.
• Preferred certifications such as ITIL Foundation, Project Management Professional (PMP), or Certified Associate in Project Management (CAPM).
• Experience using enterprise platforms such as Microsoft SharePoint, Microsoft Teams, and ServiceNow.
• Preferred background in local government or school systems.

Analytical and Interpersonal Skills:

• Strong analytical abilities with a demonstrated capacity to research, interpret legal and technical standards, and develop effective policy and operational solutions.
• Excellent verbal and written communication skills, including the ability to present complex information clearly to various audiences.
• Ability to multitask and manage competing priorities while maintaining attention to detail.
• Competence in preparing detailed reports, managing documentation, and organizing work efficiently.
• Strong interpersonal skills and the ability to establish and maintain effective working relationships with officials, colleagues, contractors, vendors, and the public.

Salary commensurate with experience.

Master's degree in computer science or related field; five (5) years of related work experience in operations management, network engineering, enterprise systems management, budgeting, automation, and administration including two (2) years of supervisory experience; or equivalent combination of education, experience, and certifications.

The successful candidate will undergo an extensive background and credit check, Fingerprinting and DMV check.