Outreach Program Specialist - Highway Technician Certification Program

Position Summary:

The University of Wisconsin-Platteville is seeking a full-time Outreach Program Specialist to support the Highway Technician Certification Program (HTCP). This position supports the coordination of the Highway Technician Certification Program, working collaboratively with various departments, state agencies, and the general public. It also serves as the primary point of contact for the program, handling inquiries, providing troubleshooting assistance, and ensuring smooth communication and operations.

This is a full-time position offering excellent benefits and paid leave with a salary of $45,000 per year.

Responsibilities:

Customer Support & Registration Coordination

• Primary point of contact for program in handling inquiries (phone, email, in-person, etc.), phone registrations/payments, and providing troubleshooting assistance state-wide for the program-based outreach programs. Ensure adherence to PCI compliance standards for credit card transactions and complete annual program certification. Additionally, qualify and process registrations, including the mailing of manuals and the setup of technician registrations for online modules and electronic exams in Canvas.

Salesforce Administration

• Serve as the program's Salesforce superuser, supporting data accuracy, reporting, and system functionality. Post student grades and distribute grade communications and certificates of completion.

Financial Reconciliation & Deposit Management

• Prepare daily deposit tickets and reconcile daily registrations to ensure accurate financial tracking. Manage invoicing, accounts payable, and departmental purchase orders from initiation through payment.

Program Coordination

• Provide support to program instructional staff, HTCP internal staff, and program subject matter experts. Coordinate catering services and manage HTCP meal cards in collaboration with University's Dining Services for all on-campus HTCP classes and events. Plan and oversee HTCP events at WisDOT venues and hotels, including scheduling, room setup, catering, and communicating registration updates. Oversee seasonal parking arrangements for HTCP events and events, including special guest coordination.

Program Reporting

• Generate required reports for WisDOT including Atwood, AASHTOWare, and other platforms. Generate and submit annual reports summarizing certification outcomes and student performance data for HTCP training season in addition to ad hoc reports as needed.

Instructor Contract & HR Liaison

• Act as contract development coordinator for over 50 HTCP instructional staff and subject matter experts. Coordinate new hire setup with HR and payroll, and report annually on instructor status and contract terms.

Travel Expense Reporting Management

• Serve as the TER coordinator, handling all instructional TER submissions, driver authorizations, sales tax exemption coordination, financial reconciliation, and UW Travel compliance. Maintain annual tracking of HR remote travel exception forms.

Procurement & Office Supply Management

• Manage purchasing for office, lab, and program needs in compliance with university procedures.

Exam Coordination & Proctoring

• Oversee scheduling, communication, and on-site proctoring logistics for HTCP recertification exams at the UW-Platteville site.

May be trained and assigned to perform additional job-related duties as needed, consistent with the scope and level of responsibility of the position, to support departmental operations.

What You'll Need to Succeed:

• Bachelor's Degree from an accredited institution.
• Minimum of 2 years of experience in administrative support, program coordination, or customer service in a professional office setting.
• Strong communication skills, both written and verbal, with the ability to communicate professionally with a wide range of stakeholders.
  
• Commitment to promotion a customer-focused and collaborative work environment.
• Highly organized with proven ability to manage multiple priorities and deadlines with attention to detail independently.
  
• Demonstrated experience with registration systems, customer service platforms (e.g. Salesforce), or learning management systems (e.g. Canvas) with the ability to troubleshoot.
  
• Experience handling financial transactions, including credit card processing and reconciliation, with knowledge of PCI compliance.
  
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort working with databases and cloud-based platforms.
  
• Experience with event planning or coordination, including catering, logistics, and venue management.
  
• Ability to handle confidential information with discretion and integrity.
  
• Must be able to occasionally travel to local off-site locations (e.g., UW-Platteville or WisDOT venues) for event coordination or proctoring duties.
  

Why It's Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers 47 baccalaureate and 10 master's programs. It possesses institutional strengths in middle level education, engineering, industrial technology, agriculture, criminal justice and business. The campus is located in Southwest Wisconsin's largest and most historic community. The region offers excellent school systems, high quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin.

Take a virtual tour of our campus!

Application Deadline:

To ensure full consideration applications must be submitted through our online applicant portal by June 23, 2025. Applications will be accepted until the position has been filled.

How to Apply:

The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications
• A current resume

Equal Employment Opportunity:

The University of Wisconsin-Platteville is committed to recruiting, supporting and fostering a diverse, inclusive and civil community of outstanding faculty, staff and students, and is an AA/EEO Employer. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.