Cancer Center Concierge

The Rector & Visitors of the University of Virginia
$12.41 - $23.30 Hourly
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 15, 2025
The Emily Couric Clinical Cancer Center Infusion Center Concierge offers white glove customer service to our patients and families. Concierge is expected to promote and demonstrate excellent customer service and build meaningful relationships through engaging and informed conversation with Patients and Visitors via face to face interaction. Work may be stressful at times; contact with upset, frustrated or emotional guests requires ability to maintain a professional and courteous demeanor. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule. Provide uncompromising service to hospital patients and their visitors: Promotes and demonstrates excellent customer service: Coordinates New Patient Orientations and visits with pet therapy, chaplain, other support services Assists in resolving real-time patient concerns & empowerment to make decisions on their own to help a customer; escalate appropriately Assists in resolving real-time patient concerns & empowerment to make decisions on their own to help a customer; escalate appropriately Liaison for infusion center volunteers, and collaborates regularly with Infusion Center Charge Nurse, Front Desk, and Supportive Care Services teams. Coaches other employees on customer service opportunities and escalates concerns promptly to management. MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent, Bachelors in Hospitality preferred Experience: 3 years of experience; experience in hospitality industry such as hotel, restaurant, retail or similar, strongly preferred. Licensure: None PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently driving, traveling and bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull up to 25lbs. Position Compensation Range: $12.41 - $23.30 Hourly Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.