Bilingual Portuguese English Customer Service Specialist

Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate to join our client's Scaled Business Success (SBS) team at as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.

This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone.

• 
  

  Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts

  
  
• 
  

  Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance

  
  
• 
  

  Educate clients on Indeed's growing suite of products to ensure they get maximum value and results

  
  
• 
  

  Meet and exceed client experience metrics such as CSAT and conversion rates

  
  
• 
  

  Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience

  
  
• 
  

  Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm

  
  

• 
  

  1+ year of experience in customer service or B2B client support

  
  
• 
  

  Fluent in Portuguese and English (written and verbal) - this is a must

  
  
• 
  

  Tech-savvy with the ability to quickly learn and adopt new tools and systems

  
  
• 
  

  Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus

  
  
• 
  

  Strong multitasking skills and the ability to remain calm and professional under pressure

  
  
• 
  

  Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence

  
  

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.