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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Primary Duties The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
General:Ensure that basic consumer information is collected and maintained in a common database and that can be used to track and report program activity and changes in demographics and services offered.Ensure files (electronic or paper) are up to date, complete, maintained, closed upon case closure with exit summaries prepared, and meet all Commission on Accreditation of Rehabilitation Facilities (CARF) standards in the Community Employment Services section. Vocational Evaluation: Assess consumer strengths, barriers, skills and interests and maintain close communication with referral agency. May arrange for assessment services, job club/pre-employment skills training and ensure that consumers are provided these services as needed. Make recommendations for appropriate employment opportunities. Make appropriate individualized recommendations which reflect consumers vocational feasibility and vocational goals by interpreting test results and integrating referral information. Identify consumers' vocational feasibility through analysis of testing results by developing individualized plans based on participant information, which ensure that appropriate psychometric tests, and work samples. Conduct labor market analysis to determine appropriate and available job opportunities in the local community then document labor market information in final evaluation report. Employment Assistance: Prepare consumers for competitive employment through familiarization with job application forms, anticipated employer expectations and general interview procedures. Counsel the consumer in job seeking skills, including grooming and hygiene. Provide Job Placement, job seeking skills training, on the job training, job coaching, travel training as needed and other supports necessary for the consumer to obtain or maintain employment. This may be in format of Pre-Placement Training, Career Camps, Self-Advocacy, Peer Mentoring as appropriate. Provide follow along to individuals that are working to ensure they maintain their employment successfully. Work Incentives Planning and Assistance (WIPA) Fee for Service (only applicable for staff that are Certified Work Incentive Counselors): Ensure authorization is received prior to initiating any work with consumer conduct intake with consumer and complete a Benefits Summary and Analysis (BS&A) within 60 days of receipt of referral. Ensure updates are shared with administrative staff and any referrals over 60 days are closed out with counselor or new authorization is obtained.
Additional Responsibilities
Although this position is remote, the incumbent is required to travel frequently between Florida's Flagler, St. John's (St. Augustine) and Volusia (Ormond/Daytona) Counties. Gather required data and complete reports for the contacting agencies on each consumer. Maintain a caseload and provide job placement/development activities that ensure the employment of consumers and provide the required follow-up activities. Perform other related duties as assigned.
Qualifications: Education, Experience, and Certification(s)
Required: Associate's Degree (AA/AS) in Social Services or related field or minimum of two (2) years work-related experience may substitute for Associate's Degree. Required: Minimum of two (2) years professional experience in business or rehabilitation community Required: Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR). Preferred: Bachelor's Degree (BA/BS) in Rehabilitation Counseling, Psychology, Sociology, or related field
Knowledge, Skills, and Abilities
Strong interpersonal and organizational skills. Own transportation and insurance, and valid Florida driver's license and safe driving record required. Excellent oral/verbal communication skills Knowledge of the community and community resources.
Supervision Received The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Safety & Health Responsibilities ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:
Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws. Adhere to all corporate and local safety plans, policies, practices and standards. Be aware of and follow all safety rules of your work site. Report any unsafe conditions or accidents to your supervisor. Practice standard precautions (formerly universal precautions) always. Participate in mandatory or available safety training.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
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ServiceSource, Inc.
Jun 04, 2025