Service Writer - Technical Coordinator (Engines & Generators)

Application Instructions:To be considered for this position, please follow these two steps:

1. Complete the Culture Index Survey - Copy and paste the following link into your web browser: https://go.cultureindex.com/p/un0oUMDTiuDZdh
2. Submit Your Application - Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if both steps are completed.

Service Writer - Technical Coordinator (Engines & Generators)

Location: Kent, WA
Travel: Up to 25%
Employment Type: Full-Time
Salary Range: $100,000 - $130,000 per year (based on experience)
Bonuses: Field Bonus + Annual Performance Bonus

Engineer Precision into Process. Elevate Technical Performance

Are you someone who thrives on clarity, logic, and well-executed systems? Do you take pride in identifying inefficiencies, solving complex problems, and mentoring others to work smarter-not just harder? MSHS Pacific Power Group is looking for a Service Writer - Technical Coordinator to bring deep technical acumen and methodical leadership to our growing Service Team.

This is not a customer service desk job. This is a role for a technician-turned-technical expert-someone who wants to shape the way field teams work, train others, and ensure that every project is accurate, on time, and technically sound. You'll be the go-to technical resource for our technicians and customers, supporting everything from diagnostics to project coordination and SOP development.

Why You'll Love This Role

• Own the Details - Design workflows, create templates, and set repair standards that elevate service quality across our field teams.
• Solve, Don't Sell - Dive into technical problems. Support diagnostics. Influence how we deliver precision in generator and engine service.
• Build Smarter Systems - Improve how we plan, quote, and complete jobs. Reduce inefficiencies, increase profitability, and create repeatable excellence.
• Mentor with Purpose - Share your expertise with technicians and admin staff. Host internal training and provide ongoing guidance.
• Operate with Autonomy - We trust experts to do what they do best. You'll have room to innovate, backed by a team that values your insights.

You Bring:

• 5+ years as a Generator or Diesel Technician (or similar field-based technical role)
• Strong understanding of engines, power generation systems, and controls
• Ability to troubleshoot, document, and guide others through complex repair scenarios
• Familiarity with project planning, job costing, and repair order management
• High proficiency in MS Office and technical documentation
• Factory certifications (Kohler, MTU, etc.) are a plus-but not required
  

Benefits:

• Competitive Salary ($100,000-$130,000)
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Career Advancement within a Growing, Stable Company

The Right Fit Has:

• A methodical, analytical mindset
• Comfort with systems, procedures, and independent problem-solving
• A natural ability to train others through facts, not fluff
• The desire to improve processes and leave things better than you found them

At MSHS Pacific Power Group, we support mission-critical systems for marine, energy, and industrial customers across the country. If you're a technician at heart who's ready to step up into a high-impact, behind-the-scenes leadership role-apply now and be the architect of better service.

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.