Enrollment Specialist

University of North Carolina Charlotte

$39,058 - $48,823

remote work

United States, North Carolina, Charlotte

Jun 02, 2025

Enrollment Specialist

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Please include 2 references in which one (1) is required from a current or previous supervisor.

Applicant must reside within 100 miles of campus at the position start date.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	008373
NC Salary Grade Equivalency	GN07
Classification Title	Student Services Specialist - Journey
Working Title	Enrollment Specialist
Salary Range	$39,058 - $48,823
Anticipate Hiring Range	$39,058 - $47,000
FLSA Status	Non Exempt
Division	Academic Affairs
Department	School of Professional Studies
Work Unit	SPS-Administration
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. Upon successful completion of training and at the direction of leadership, the position may be eligible for a hybrid work schedule, which includes a combination of on-site and remote work in accordance with departmental needs and university telework policies. Applicant must reside within 100 miles of campus at the position start date.
Primary Purpose of Position	The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-in for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all online academic programs via telephone and email to provide program consultation and guide students through information gathering and decision making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including: information sessions, program knowledge sessions, one one one meetings with Senior Program Manager and Associate Director or Enrollment. Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all online academic programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRM Slate. Utilizes Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	Serves as the first point of contact for student inquiries for the School of Professional Studies. Responsible for recruiting prospective students. Following up with existing students for all online academic programs via telephone. Email and texting to provide program consultation and guide students through information gathering and decision making process of application and enrollment. Participates in appropriate recruitment and enrollment activities including: Information sessions, program knowledge sessions. One one one meetings with Program Management and Associate Director of Enrollment. Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all online academic programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRM Slate. Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.
Other Work Responsibilities	Assists staff as needed with special projects, all prospecting of potential students and research of new course offerings. Requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students. Potential in-person recruitment events off site or on main campus. Assist in onboarding of new teammates and Program Directors. Assist with outreach to non registered students.
Departmental Preferred Experience, Skills, Training/Education	Bachelor's degree; or equivalent combination of training and experience. One (1) year experience in recruiting (working with higher education preferred). Experience working in a Call center. Administrative office experience. Experience in sales. Expert user in Google Suite and Microsoft Office Suite. Experience using Salesforce; with working knowledge of data systems (e.g., Salesforce, DestinyOne),;ability to maintain accurate records, analyze enrollment trends, and ensure compliance with FERPA and institutional data policies. Experience contributing to cross-functional teams, supporting program improvement efforts, and mentoring student workers or staff; capable of identifying process bottlenecks and communicating performance trends to leadership. Ability to multi-task and manage multiple concurrent responsibilities, including program consultation, third-party vendor coordination, and administrative tasks, while prioritizing time-sensitive student services and enrollment activities. Demonstrated ability to analyze complex student enrollment issues; apply policies consistently, and recommend effective solutions with proven ability to build positive relationships with students and internal stakeholders, explain policies clearly, manage sensitive conversations with empathy, and maintain responsive communication across multiple channels (email, phone, in-person). Exceptional problem solving skills; Self-directed and independent decision-making; demonstrated initiative. Strong interpersonal communication skills; written and oral skills needed. Strong attention to detail needed.
Necessary Licenses or Certifications
Work Location	The Dubois Center
Posting date	06/02/2025
Closing date	06/11/2025
Proposed Hire Date	07/01/2025
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the *finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.* Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/ Please include 2 references in which one (1) is required from a current or previous supervisor. Applicant must reside within 100 miles of campus at the position start date.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a Bachelor's degree; or equivalent combination of training and experience?
- Bachelor's Degree or Higher
- Associate's Degree and at least 2 years relative experience to the position
- High School/GED and at least 4 years relative experience to the position
*
Do you have at least one (1) year or recruitment experience, preferably working in higher education?
- Yes - at least one (1) year recruiting experience working in higher education
- Yes - at least one (1) year experience recruiting in other fields other than higher education
- No - less than one (1) year of recruiting experience
- No recruiting experience
*
What is your level of experience working in Excel and Google Sheets? (Beginner, Intermediate, Advanced). Please explain your skill set at the level indicated and experiences.

(Open Ended Question)
*
Do you have professional experience working in a call center? Please ensure all experience is clearly listed on your application/resume.
- Yes
- No
*
Please describe your experience and knowledge of working in and with a customer relationship management (CRM) platform such as Salesforce.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents